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Oracle CRM Reviews

146 Ratings
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Score 7.6 out of 100

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February 19, 2015

Oracle review

Anonymous | TrustRadius Reviewer
Verified User
Score 8 out of 10
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Usability

9
I give this rating because I personally don't have any difficulty using the system. I didn't have any difficulty learning the system either. I know that in my position I am taking complaints from users who are having issues with the oracle sites but most of the time it is user error or a technical issue and they need to be using it in the best way possible. I do think it is one of the easiest sites for applying online and hiring candidates. In my 10 years of dealing with so many other recruiting and career sites like Kenexa Brassring, Erecruit or Peoplesoft, I don't recommend any of those at all. Oracle CRM/Taleo is by far the easiest site for applicants to apply, the easiest site for recruiters to hire and the easiest site to manage your hires.
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Oracle CRM Scorecard Summary

Likelihood to Recommend (146)
7.6
Usability (2)
8.6
Availability (1)
9.0
Performance (2)
8.1
Support Rating (2)
7.6
Online Training (1)
9.0
Implementation Rating (2)
7.7
Product Scalability (1)
9.0

Feature Scorecard Summary

Sales Force Automation
6.3
Customer data management / contact management (23)
8.3
Workflow management (23)
5.2
Territory management (22)
4.8
Opportunity management (21)
7.4
Integration with email client (e.g., Outlook or Gmail) (21)
5.0
Contract management (19)
6.6
Quote & order management (20)
6.4
Interaction tracking (22)
6.2
Channel / partner relationship management (19)
6.8
Customer Service & Support
6.3
Case management (22)
7.7
Call center management (20)
6.4
Help desk management (22)
4.9
Marketing Automation
6.4
Lead management (20)
7.4
Email marketing (18)
5.4
CRM Project Management
6.3
Task management (21)
6.9
Billing and invoicing management (17)
6.2
Reporting (20)
5.7
CRM Reporting & Analytics
6.7
Forecasting (21)
7.9
Pipeline visualization (20)
5.7
Customizable reports (22)
6.4
Customization
6.8
Custom fields (22)
8.7
Custom objects (22)
6.6
Scripting environment (20)
6.5
API for custom integration (21)
5.3
Security
8.4
Single sign-on capability (20)
8.3
Role-based user permissions (22)
8.5
Social CRM
6.7
Social data (16)
6.7
Social engagement (16)
6.7
Integrations with 3rd-party Software
6.3
Marketing automation (18)
5.9
Compensation management (15)
6.7
Platform
8.2
Mobile access (17)
8.2

What is Oracle CRM?

Oracle's integrated Customer Relationship Management (CRM) solution is a set of applications that give users information-driven sales, service, and marketing. Oracle CRM is built on an open, standards-based architecture to streamline business processes, improve data quality, and allow key divisions to draw from the same source of data.
Categories:  Customer Relationship Management (CRM)

Oracle CRM Integrations

Oracle CRM Competitors

SAP CRM, Salesforce, Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)

Oracle CRM Technical Details

Operating Systems: Unspecified
Mobile Application:No