Pega Customer Decision Hub

Pega Customer Decision Hub Reviews

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Ratings and Reviews
(1-5 of 5)

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Pega Customer Decision Hub Scorecard Summary

Feature Scorecard Summary

Sales Force Automation (6)
76%
7.6
Customer data management / contact management (7)
70%
7.0
Workflow management (7)
80%
8.0
Territory management (4)
65%
6.5
Opportunity management (6)
80%
8.0
Integration with email client (e.g., Outlook or Gmail) (5)
73%
7.3
Interaction tracking (7)
90%
9.0
Customer Service & Support (3)
87%
8.7
Case management (7)
90%
9.0
Call center management (7)
90%
9.0
Help desk management (5)
82%
8.2
Marketing Automation (2)
80%
8.0
Lead management (6)
80%
8.0
Email marketing (6)
80%
8.0
CRM Project Management (2)
80%
8.0
Task management (5)
84%
8.4
Reporting (6)
77%
7.7
CRM Reporting & Analytics (2)
80%
8.0
Pipeline visualization (5)
81%
8.1
Customizable reports (7)
80%
8.0
Customization (4)
77%
7.7
Custom fields (7)
80%
8.0
Custom objects (7)
80%
8.0
Scripting environment (6)
80%
8.0
API for custom integration (7)
70%
7.0
Security (2)
80%
8.0
Single sign-on capability (7)
80%
8.0
Role-based user permissions (7)
80%
8.0
Social CRM (2)
77%
7.7
Social data (5)
78%
7.8
Social engagement (5)
75%
7.5
Integrations with 3rd-party Software (1)
70%
7.0
Marketing automation (7)
70%
7.0
Platform (1)
82%
8.2
Mobile access (5)
82%
8.2

What is Pega Customer Decision Hub?

Pega's Customer Customer Decision Hub includes:

•Pega Marketing to engage customers with real-time one-to-one marketing on any channel
•Pega Sales Automation to intelligently guide sales professionals and streamline the sales process using AI
•Pega Customer Service to deliver end-to-end service across the entire customer journey.

These applications leverage Pega’s AI via the Customer Decision Hub, which the vendor defines as a "unified, always-on, customer brain". Pega’s Customer Decision Hub is available with industry-specific models, processes, and interfaces, and can be deployed on a variety of cloud choices – including hybrid, or on-premise.

Pega Customer Decision Hub Features

Sales Force Automation Features

  • Supported: Customer data management / contact management
  • Supported: Workflow management
  • Supported: Territory management
  • Supported: Opportunity management
  • Supported: Integration with email client (e.g., Outlook or Gmail)
  • Supported: Interaction tracking

Customer Service & Support Features

  • Supported: Case management
  • Supported: Call center management
  • Supported: Help desk management

Marketing Automation Features

  • Supported: Lead management
  • Supported: Email marketing

CRM Project Management Features

  • Supported: Task management
  • Supported: Reporting

CRM Reporting & Analytics Features

  • Supported: Pipeline visualization
  • Supported: Customizable reports

Customization Features

  • Supported: Custom fields
  • Supported: Custom objects
  • Supported: Scripting environment
  • Supported: API for custom integration

Security Features

  • Supported: Role-based user permissions
  • Supported: Single sign-on capability

Social CRM Features

  • Supported: Social data
  • Supported: Social engagement

Integrations with 3rd-party Software Features

  • Supported: Marketing automation

Platform Features

  • Supported: Mobile access

Pega Customer Decision Hub Screenshots

Pega Customer Decision Hub Video

Pega Customer Decision Hub Integrations

  • With the Pega Platform
  • you can integrate with virutally anything

Pega Customer Decision Hub Competitors

Pega Customer Decision Hub Pricing

More Pricing Information

SaaS Editions Pricing
Pricing DetailsTerms
Unified Messaging$145.00Per User Per Month
Case Management$97.00Per User Per Month
Enterprise$165.00Per User Per Month
Digital Customer Engagement$260.00Per User Per Month

Pega Customer Decision Hub Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android
Supported Countriesglobal support
Supported LanguagesAll major languages; localization available

Frequently Asked Questions

What is Pega Customer Decision Hub?

Pega's Customer Decision Hub is a real-time decision manager. With Pega’s Next-Best-Action Designer, the can configure and control one-to-one decision strategies from a single interface – with best-practice guardrails built right in. Pega’s real-time containers integrate next best actions and treatments directly into online content, tailoring the experience for each customer, in real time.

What is Pega Customer Decision Hub's best feature?

Reviewers rate Interaction tracking and Case management and Call center management highest, with a score of 9.

Who uses Pega Customer Decision Hub?

The most common users of Pega Customer Decision Hub are from Enterprises and the Hospital & Health Care industry.