TrustRadius Insights
This product serves as a centralized platform for collecting feedback from both internal and external sources, providing users with a …
Overview
What is Pendo Feedback?
Pendo Feedback (formerly Receptive, acquired 2019) is a SaaS product management platform that allows users to collect product feedback and feature requests from customers as well as internal teams, and collaborate on the product roadmap.
Recent Reviews
Pricing
N/A
Unavailable
What is Pendo Feedback?
Pendo Feedback (formerly Receptive, acquired 2019) is a SaaS product management platform that allows users to collect product feedback and feature requests from customers as well as internal teams, and collaborate on the product roadmap.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
1 person also want pricing
Alternatives Pricing
What is productboard?
productboard, from the company of the same name in San Francisco, is a product management system designed to help product managers understand what users need, prioritize what to build, and rally everyone around a roadmap.
What is Wrike?
Wrike is a project management and collaboration software. This solution connects tasks, discussions, and emails to the user’s project plan. Wrike is optimized for agile workflows and aims to help resolve data silos, poor visibility into work status, and missed deadlines and project failures.
Product Details
- About
- Integrations
- Tech Details
What is Pendo Feedback?
Pendo Feedback (formerly Receptive, acquired 2019) is a SaaS product management platform that allows users to collect product feedback and feature requests from customers as well as internal teams, and collaborate on the product roadmap.
Pendo Feedback Integrations
Pendo Feedback Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Comparisons
Compare with
Reviews and Ratings
(12)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
This product serves as a centralized platform for collecting feedback from both internal and external sources, providing users with a single source to refer to and easily locate feedback. Customers have praised the ability to switch to a different product management tool after finding the current one lacking in functionality. The direct communication feature has been highly valued by users, allowing them to understand customer preferences and prioritize product development accordingly. This has bridged the gap between teams' assumptions about customer needs and the actual requirements expressed by customers. Employees and customers alike have appreciated the collaborative approach fostered by this product, as it allows them to contribute feedback and actively participate in improving products. By incorporating suggestions from customers and employees, it organizes the product development process, helping users prioritize projects based on importance and visualize project difficulty. Users have also found value in the enhanced visibility offered by this tool, which provides insights into customer priorities, improves customer communication, engagement, and relationships. Furthermore, various departments within organizations have successfully used this product to solve the challenge of prioritizing feature development, reducing conflicts and improving decision-making. Enhancement ideas gathered directly from end-users are regularly reviewed and estimated by the product team, followed by a leadership team assessment to determine their inclusion in development cycles. Overall, this platform has proven to be a valuable tool for gathering feedback, prioritizing projects, and building better products based on customer needs and preferences.
Easy Integration and Navigation: Users appreciate that the product seamlessly integrates with Pendo, allowing for effortless embedding in customer environments and smooth navigation by employees. This integration eliminates the need for customers to search for ways to submit feedback and ensures that employees can access the tool without any hassle.
Effective User Feedback Tracking: Reviewers have praised the Pendo products, including Receptive, for their ability to effectively track user feedback. The search and predictive matching features are particularly commendable as they make it easy to find and analyze feedback.
Actionable Customer Feedback Collection: Users have highlighted the product's capability to collect and aggregate customer feedback in a way that is actionable. This functionality enables teams and customers to collaborate on improving existing features and adding new ones. It also helps keep the company organized and ensures proper management of thoughts and ideas surrounding development.
Inferior Feedback Functionality: Some users have found the feedback functionality in Pendo to be inferior, buggy, and limited in its capabilities. They have reported encountering issues with its performance and experiencing limitations in terms of features and functionality.
Lack of Support: Users have mentioned that it is difficult to obtain adequate support for Pendo's feedback feature. They have expressed frustration with the responsiveness and availability of support resources when encountering problems or needing assistance.
Limited Prioritization Tools: Users have expressed a need for more comprehensive tools within Pendo to effectively sort, label, filter, and rank features. They feel that the current prioritization tools are lacking in functionality and do not provide sufficient flexibility for them to prioritize what should be developed next based on their unique requirements and priorities.
Attribute Ratings
Reviews
(1-2 of 2)Companies can't remove reviews or game the system. Here's why
June 29, 2020
New Name, Same Solid Value
We use Pendo Feedback as a bridge for our customers/prospects to suggest features that our software may not have or may do differently. This software is used across many departments and it helps us solve the big question of what, why, and when for building features. The tug of war of prioritizing is reduced significantly from this solution.
- Organizing data from users.
- Customize questions and users.
- Manage priorities for our customers easily (intuitive).
- Do not charge per user (we almost cancelled over that).
- Get rid of or make the assumption of time and money saved more realistic.
- Helped us understand customer priorities.
- Provided us a way to weigh the value of a feature.
- Given us a way to touch hundreds of customers in one comment.
- Customers start to think we work on very little based on the number of requests compared to the number of releases.
The community feature is included, so it saves us some money. The reporting is nonexistent and that makes it a deal-breaker for us.
November 25, 2018
We were receptive to Receptive...and it's paying off
Our Customer Success and Product Management teams recently implemented Receptive with a couple of our SaaS products. Our two teams have been working in collaboration with Product Development to fully incorporate the solution, and it's gone very smoothly so far. Receptive has very much been effective in providing us the visibility we need to build a better product for our customers by telling us where their priorities lie. Not only that, but it's also assisted us in improving our customer communication and engagement, which in turn have improved our customer relationships.
- Receptive organizes the masses of data on product feedback that we have into digestible, actionable items. We're able to manage a workflow in an orderly fashion and ensure that all of our information on what customers want is in one place. Receptive's Dashboard is a great place to land on without getting too overwhelmed at all the incoming requests from our customers - it shows us what items have been waiting the longest, the most valuable requests, the most popular requests, and more. The Dashboard alone has helped us focus on product feedback more strategically without getting sidetracked by the influx of data.
- Receptive allows for thorough collaboration amongst our internal teams. Before we implemented it, it was sometimes a challenge to stay on the same page. Now we all have one central place to look; the activity timeline, team member tagging, and reports/metrics functionalities are all quick views into what our internal teams are doing, and we're able to easily update each other on statuses without adding to each others' email stockpiles.
- Receptive's own customer success for their customers (us!) is top-notch. Our CSM Aly is a true advocate for our cause and needs within the solution. She's faithfully met with us every few weeks to check in on how we're doing, and gone extra steps to ensure that we're taken care of. They've made it very easy to be a customer of Receptive, and they've listened to our voice in our feedback for their solution, and we can clearly tell!
- Receptive's user interface is generally very navigable and simple (and also looks nice)! However, we've come across a few navigation quirks that we believe could vastly be improved, particularly in their Browse column, where you can view all feature requests. We wish Receptive used webpage real estate a bit more efficiently - a lot of blank space and scrolling, as well as 'next page' clicking is necessary to browse requests. It would help if there were some sort of a preview pane for the requests, and if the filters were all at the top.
- A particular functionality that we've been asking for a long time from Receptive isn't there yet: customizable feature statuses (such as Under Review, Planned, Building, Released, Declined, etc.). It looks like it has been highly requested in the past, and we're pretty sure many customers would benefit from it and love Receptive even more. We're really hoping Receptive will release it soon.
- Receptive has improved our interaction with customers / engagement, which has helped us to maintain customer relationships better.
- Receptive has decreased the time spent in trying to organize and manage incoming product feedback data by allowing us to automate the process.
- Receptive has helped us strategically to determine where to go in building a better product for our customers - one that they love to use and know that they're valued by.
We had UserVoice prior to Receptive but it was just too clunky and extensive for our needs. It was less about automation and still very manual work to process feedback. It also didn't provide collaboration levels that we needed for our internal teams to work together. ProdPad was a very clean tool but also didn't enable us to automate the process like Receptive does.