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RingCentral Contact Center

RingCentral Contact Center

Overview

What is RingCentral Contact Center?

RingCentral Contact Center is an AI-first contact center offers a set of cloud-based software plans with basic features including support for inbound and outbound call centers and IVR and ACD capabilities. Advanced features include analytics, real-time call reporting, workforce optimization…

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Recent Reviews
Read all reviews

How RingCentral Contact Center Differs From Its Competitors

AI Capabilities

This is an area that Ring Central needs to work on as this does not necessarily address the issues one may have. The AI looks basically at the frequently asked questions and necessarily assist with resolving an issue that I have already reviewed based on resources provided. It would be nice not to …
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Communications Performance

They have not necessarily been able to address specific needs. One such thing is issues that the tool may have at a point in time. While they have a status update for issues that may have arised, issues that our outside of those already reported have been on that was not easily resolved with them.
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Communications Performance

We are still expanding our omnichannel features as the business expands options, webchat, email, voicemail, we look forward to integrating more of these features for our service and supply teams.
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AI Capabilities

We don't currently use any of the AI capabilities that RingCentral Contact Center offers. We are not aware of specifics regarding the AI integration, so it's difficult to speak to that end. Our organization is rather small, so there's no immediate desire to use AI for any specific use cases. Most …
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Communications Performance

The biggest benefit is that RingCentral Contact Center allows us to be able to communicate with customers quickly. We can call them from a professional number, text them with updates, coordinate changes in their services via phone/text, and allow them to communicate the same information to us via …
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AI Capabilities

With our entire company relying on RingCentral Contact Center for internal communication, the ease and speed of use and acclimation ensures we don’t lose momentum.
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Communications Performance

The ease and speed of searching and retrieving files and specific messages without having to search through dozens of emails or folders streamline the workflow. We can all rely on RingCentral Contact Center's file system which positively impacts our day-to-day operation.
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Communications Performance

I'll repeat some of what I've said already in answer to this question. The reliable, easy-to-use system has enabled all of our employees to better work together to address inbound customer service issues, as well as mount a more effective outbound sales calling campaign. We are able to do more …
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AI Capabilities

Voice message transcriptions = this is really useful for improving my overall efficiency. Not only does this transcribe the voice message received, but it also emails me the transcription so I don’t even have to enter the portal. This saves me so much time as I am often on meetings/ calls.
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Communications Performance

Fast response time = voice message transcriptions. This is useful for when I am on other calls and meetings and don’t have time to listen to them individually. I can easily receive the transcript through an email and follow up accordingly.
Mobile app = this also allows me to receive and do calls …
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AI Capabilities

We are using their chatbots and are very happy with them. It has increased the inflow of requests and customers are able to solve most of their basic requests themselves thus saving our agents and increasing productivity. We are now able to utilise our agents in a more profound manner.
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Communications Performance

With chatbots, we have been able to automate easier queries. This has increased our capacity to handle more requests and customers can solve most of their requests via self-service thus saving our agents time. This has lowered our OPEX; Moreover, reduced our maintenance costs due to the …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 22 features
  • Call forwarding (17)
    8.8
    88%
  • Recording (16)
    8.4
    84%
  • Inbound call routing (16)
    8.3
    83%
  • Outbound response (16)
    8.3
    83%

Reviewer Pros & Cons

View all pros & cons
Verified User
Manager in Customer Service
Consumer Services Company, 201-500 employees
Verified User
Engineer in Information Technology
Printing Company, 1001-5000 employees
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Pricing

View all pricing
RingCentral Contact Center

RingCentral Contact Center

N/A
Unavailable

What is RingCentral Contact Center?

RingCentral Contact Center is an AI-first contact center offers a set of cloud-based software plans with basic features including support for inbound and outbound call centers and IVR and ACD capabilities. Advanced features include analytics, real-time call reporting, workforce optimization…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

2 people also want pricing

Alternatives Pricing

Amazon Connect

Amazon Connect

Free
What is Amazon Connect?

Launched in 2017 and available on AWS, Amazon Connect is a cloud-based omnichannel contact center designed to provide a seamless experience across voice and website live chat, featuring skills-based routing, task tracking, and analytic tools to track customer interactions, or evaluate agent…

NICE CXone

NICE CXone

$71
per month per user
What is NICE CXone?

NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management,…

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Features

Contact Center Software

Contact center software allows companies to manage inbound and outbound customer communications across a range of channels at scale, and may or may not include call reporting analytics. These channels can include voice (phone), email, fax, VoIP, webchat, video chat, and social media platforms.

7.7
Avg 8.3

Workforce Optimization (WFO)

Tools that allow managers or team leaders to evaluate and track agent performance.

6.8
Avg 8.3
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Product Details

What is RingCentral Contact Center?

RingCentral Contact Center offers a set of cloud-based software plans ranging from basic to pro level. The basic plan includes features such as support for inbound and outbound call centers and IVR and ACD capabilities. The most extensive plan also includes features such as advanced analytics and real-time call reporting, workforce optimization analytics, and omni-channel integration with SMS, email, and social media platforms.

RingCentral Contact Center Features

Contact Center Software Features

  • Supported: Agent dashboard
  • Supported: Outbound response
  • Supported: Call forwarding
  • Supported: Click-to-call (CTC)
  • Supported: Predictive dialing
  • Supported: Interactive voice response
  • Supported: REST APIs
  • Supported: Call scripts
  • Supported: Multichannel integration
  • Supported: CRM software integration

Workforce Optimization (WFO) Features

  • Supported: Inbound call routing
  • Supported: Omnichannel inbound routing
  • Supported: Recording
  • Supported: Quality management
  • Supported: Call analytics
  • Supported: Historical reporting
  • Supported: Live reporting
  • Supported: Customer surveys
  • Supported: Customer interaction analytics

Omnichannel support Features

  • Supported: Email
  • Supported: Voice (phone)
  • Supported: VoIP
  • Supported: SMS/Text
  • Supported: Live chat channel
  • Supported: Social media channels
  • Supported: Mobile applications

Predictive Analytics Features

  • Supported: Intelligent call routing
  • Supported: Chatbots
  • Supported: AI assistance for live agents

RingCentral Contact Center Competitors

RingCentral Contact Center Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

RingCentral Contact Center is an AI-first contact center offers a set of cloud-based software plans with basic features including support for inbound and outbound call centers and IVR and ACD capabilities. Advanced features include analytics, real-time call reporting, workforce optimization analytics, and omni-channel integration with SMS, email, and social media platforms.

Talkdesk and Genesys Cloud CX are common alternatives for RingCentral Contact Center.

Reviewers rate Call forwarding highest, with a score of 8.8.

The most common users of RingCentral Contact Center are from Mid-sized Companies (51-1,000 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(72)

Attribute Ratings

Reviews

(1-19 of 19)
Companies can't remove reviews or game the system. Here's why
March 29, 2024

RingCentral Contact Best for Meduium Size Businesses

Verified User
Manager in Customer Service
Consumer Services Company, 201-500 employees
Score 8 out of 10
Vetted Review
Verified User
RingCentral Contact Center Feature Ratings
Contact Center Software (5)
64%
6.4
Agent dashboard
80%
8.0
Outbound response
80%
8.0
Call forwarding
80%
8.0
REST APIs
N/A
N/A
CRM software integration
80%
8.0
Workforce Optimization (WFO) (8)
66.25%
6.6
Inbound call routing
80%
8.0
Omnichannel inbound routing
80%
8.0
Recording
80%
8.0
Quality management
80%
8.0
Call analytics
70%
7.0
Historical reporting
50%
5.0
Live reporting
60%
6.0
Customer surveys
30%
3.0
Omnichannel support
N/A
N/A
Predictive Analytics
N/A
N/A
March 27, 2024

RingCentral Contact Center review

Verified User
Engineer in Information Technology
Printing Company, 1001-5000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
RingCentral Contact Center Feature Ratings
Contact Center Software (6)
93.33333333333334%
9.3
Agent dashboard
60%
6.0
Outbound response
100%
10.0
Call forwarding
100%
10.0
REST APIs
100%
10.0
Call scripts
100%
10.0
Multichannel integration
100%
10.0
Workforce Optimization (WFO) (6)
100%
10.0
Omnichannel inbound routing
100%
10.0
Recording
100%
10.0
Quality management
100%
10.0
Call analytics
100%
10.0
Historical reporting
100%
10.0
Live reporting
100%
10.0
Omnichannel support
N/A
N/A
Predictive Analytics
N/A
N/A
March 22, 2024

Great Set of Features for a Reasonable Price

Verified User
Director in Corporate
Education Management Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
RingCentral Contact Center Feature Ratings
Contact Center Software (9)
51.11111111111111%
5.1
Agent dashboard
N/A
N/A
Outbound response
80%
8.0
Call forwarding
90%
9.0
Click-to-call (CTC)
100%
10.0
Interactive voice response
90%
9.0
REST APIs
N/A
N/A
Call scripts
N/A
N/A
Multichannel integration
50%
5.0
CRM software integration
50%
5.0
Workforce Optimization (WFO) (9)
23.333333333333336%
2.3
Inbound call routing
90%
9.0
Omnichannel inbound routing
N/A
N/A
Recording
80%
8.0
Quality management
N/A
N/A
Call analytics
N/A
N/A
Historical reporting
20%
2.0
Live reporting
N/A
N/A
Customer surveys
N/A
N/A
Customer interaction analytics
20%
2.0
Omnichannel support
N/A
N/A
Predictive Analytics
N/A
N/A
March 20, 2024

The Key to Our Company’s Daily Operation

Verified User
Administrator in Corporate
Insurance Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
RingCentral Contact Center Feature Ratings
Contact Center Software (4)
90%
9.0
Agent dashboard
80%
8.0
Outbound response
100%
10.0
Call forwarding
90%
9.0
Click-to-call (CTC)
90%
9.0
Workforce Optimization (WFO) (7)
87.14285714285714%
8.7
Inbound call routing
90%
9.0
Omnichannel inbound routing
80%
8.0
Recording
80%
8.0
Quality management
100%
10.0
Call analytics
80%
8.0
Historical reporting
100%
10.0
Live reporting
80%
8.0
Omnichannel support
N/A
N/A
Predictive Analytics
N/A
N/A
March 20, 2024

RingCentral Contact Center: A Solid Communication Foundation for a Successful Customer-Focused Business

CO
Chris Olsen
Inventory purchasing
LaSalle company inc (ComCenter.com) (Religious Institutions, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
RingCentral Contact Center Feature Ratings
Contact Center Software (10)
54%
5.4
Agent dashboard
N/A
N/A
Outbound response
100%
10.0
Call forwarding
100%
10.0
Click-to-call (CTC)
N/A
N/A
Predictive dialing
N/A
N/A
Interactive voice response
80%
8.0
REST APIs
90%
9.0
Call scripts
N/A
N/A
Multichannel integration
80%
8.0
CRM software integration
90%
9.0
Workforce Optimization (WFO) (9)
40%
4.0
Inbound call routing
100%
10.0
Omnichannel inbound routing
N/A
N/A
Recording
N/A
N/A
Quality management
N/A
N/A
Call analytics
90%
9.0
Historical reporting
80%
8.0
Live reporting
90%
9.0
Customer surveys
N/A
N/A
Customer interaction analytics
N/A
N/A
Omnichannel support
N/A
N/A
Predictive Analytics
N/A
N/A
March 15, 2024

Sales Person RingCentral Review

Verified User
Employee in Sales
Computer Software Company, 1001-5000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
RingCentral Contact Center Feature Ratings
Contact Center Software (10)
9%
0.9
Agent dashboard
90%
9.0
Outbound response
N/A
N/A
Call forwarding
N/A
N/A
Click-to-call (CTC)
N/A
N/A
Predictive dialing
N/A
N/A
Interactive voice response
N/A
N/A
REST APIs
N/A
N/A
Call scripts
N/A
N/A
Multichannel integration
N/A
N/A
CRM software integration
N/A
N/A
Workforce Optimization (WFO) (9)
N/A
N/A
Inbound call routing
N/A
N/A
Omnichannel inbound routing
N/A
N/A
Recording
N/A
N/A
Quality management
N/A
N/A
Call analytics
N/A
N/A
Historical reporting
N/A
N/A
Live reporting
N/A
N/A
Customer surveys
N/A
N/A
Customer interaction analytics
N/A
N/A
Omnichannel support
N/A
N/A
Predictive Analytics
N/A
N/A
February 28, 2024

Ring Central Review - End User/Supervisor

BS
Brian Silletti
Manager Telecom & Field Services
Party City (Retail, 10,001+ employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
RingCentral Contact Center Feature Ratings
Contact Center Software (11)
55.45454545454546%
5.5
Agent dashboard
50%
5.0
Validate callers
70%
7.0
Outbound response
50%
5.0
Call forwarding
70%
7.0
Click-to-call (CTC)
60%
6.0
Warm transfer
N/A
N/A
Interactive voice response
80%
8.0
Call scripts
80%
8.0
Call tracking
90%
9.0
Multichannel integration
40%
4.0
CRM software integration
20%
2.0
Workforce Optimization (WFO) (8)
28.75%
2.9
Inbound call routing
50%
5.0
Recording
N/A
N/A
Quality management
20%
2.0
Call analytics
50%
5.0
Historical reporting
40%
4.0
Live reporting
70%
7.0
Customer surveys
N/A
N/A
Customer interaction analytics
N/A
N/A
Omnichannel support
N/A
N/A
Predictive Analytics
N/A
N/A
September 07, 2023

Good Contact center - Can be Great!

Verified User
Consultant in Information Technology
Information Technology & Services Company, 1001-5000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
RingCentral Contact Center Feature Ratings
Contact Center Software (10)
79%
7.9
Agent dashboard
80%
8.0
Outbound response
90%
9.0
Call forwarding
100%
10.0
Click-to-call (CTC)
80%
8.0
Predictive dialing
70%
7.0
Interactive voice response
90%
9.0
REST APIs
70%
7.0
Call scripts
50%
5.0
Multichannel integration
90%
9.0
CRM software integration
70%
7.0
Workforce Optimization (WFO) (9)
70%
7.0
Inbound call routing
90%
9.0
Omnichannel inbound routing
70%
7.0
Recording
90%
9.0
Quality management
80%
8.0
Call analytics
60%
6.0
Historical reporting
60%
6.0
Live reporting
50%
5.0
Customer surveys
70%
7.0
Customer interaction analytics
60%
6.0
Omnichannel support
N/A
N/A
Predictive Analytics
N/A
N/A
September 05, 2023

Service Desk Supervisor's Perspective on RingCentral Contact Center

JM
Jason Merrill
Desktop Support
The Heritage Group (Construction, 1001-5000 employees)
Score 6 out of 10
Vetted Review
Verified User
Incentivized
RingCentral Contact Center Feature Ratings
Contact Center Software (13)
42.30769230769231%
4.2
Agent dashboard
90%
9.0
Validate callers
80%
8.0
Outbound response
80%
8.0
Call forwarding
70%
7.0
Click-to-call (CTC)
80%
8.0
Warm transfer
80%
8.0
Predictive dialing
N/A
N/A
Interactive voice response
N/A
N/A
REST APIs
N/A
N/A
Call scripts
N/A
N/A
Call tracking
70%
7.0
Multichannel integration
N/A
N/A
CRM software integration
N/A
N/A
Workforce Optimization (WFO) (9)
41.11111111111111%
4.1
Inbound call routing
80%
8.0
Omnichannel inbound routing
N/A
N/A
Recording
80%
8.0
Quality management
70%
7.0
Call analytics
70%
7.0
Historical reporting
70%
7.0
Live reporting
N/A
N/A
Customer surveys
N/A
N/A
Customer interaction analytics
N/A
N/A
Omnichannel support
N/A
N/A
Predictive Analytics
N/A
N/A
August 27, 2023

An optimum product to serve the customers better

Verified User
Employee in Professional Services
Information Technology & Services Company, 51-200 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
RingCentral Contact Center Feature Ratings
Contact Center Software (13)
44.61538461538461%
4.5
Agent dashboard
80%
8.0
Validate callers
80%
8.0
Outbound response
N/A
N/A
Call forwarding
90%
9.0
Click-to-call (CTC)
N/A
N/A
Warm transfer
N/A
N/A
Predictive dialing
N/A
N/A
Interactive voice response
80%
8.0
REST APIs
N/A
N/A
Call scripts
70%
7.0
Call tracking
90%
9.0
Multichannel integration
90%
9.0
CRM software integration
N/A
N/A
Workforce Optimization (WFO) (9)
55.55555555555556%
5.6
Inbound call routing
80%
8.0
Omnichannel inbound routing
N/A
N/A
Recording
80%
8.0
Quality management
N/A
N/A
Call analytics
80%
8.0
Historical reporting
90%
9.0
Live reporting
90%
9.0
Customer surveys
80%
8.0
Customer interaction analytics
N/A
N/A
Omnichannel support
N/A
N/A
Predictive Analytics
N/A
N/A
August 23, 2023

Contact Center solution with a lot of versatility

Verified User
Project Manager in Information Technology
Machinery Company, 11-50 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
RingCentral Contact Center Feature Ratings
Contact Center Software (13)
63.846153846153854%
6.4
Agent dashboard
70%
7.0
Validate callers
60%
6.0
Outbound response
60%
6.0
Call forwarding
50%
5.0
Click-to-call (CTC)
70%
7.0
Warm transfer
50%
5.0
Predictive dialing
30%
3.0
Interactive voice response
80%
8.0
REST APIs
60%
6.0
Call scripts
60%
6.0
Call tracking
60%
6.0
Multichannel integration
90%
9.0
CRM software integration
90%
9.0
Workforce Optimization (WFO) (9)
75.55555555555556%
7.6
Inbound call routing
80%
8.0
Omnichannel inbound routing
50%
5.0
Recording
100%
10.0
Quality management
70%
7.0
Call analytics
90%
9.0
Historical reporting
100%
10.0
Live reporting
70%
7.0
Customer surveys
60%
6.0
Customer interaction analytics
60%
6.0
Omnichannel support
N/A
N/A
Predictive Analytics
N/A
N/A
August 23, 2023

Amazing contact center solution with great features

Verified User
Consultant in Information Technology
Computer Software Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
RingCentral Contact Center Feature Ratings
Contact Center Software (13)
69.23076923076923%
6.9
Agent dashboard
80%
8.0
Validate callers
80%
8.0
Outbound response
90%
9.0
Call forwarding
90%
9.0
Click-to-call (CTC)
90%
9.0
Warm transfer
80%
8.0
Predictive dialing
80%
8.0
Interactive voice response
90%
9.0
REST APIs
60%
6.0
Call scripts
80%
8.0
Call tracking
80%
8.0
Multichannel integration
N/A
N/A
CRM software integration
N/A
N/A
Workforce Optimization (WFO) (9)
60%
6.0
Inbound call routing
80%
8.0
Omnichannel inbound routing
80%
8.0
Recording
80%
8.0
Quality management
70%
7.0
Call analytics
70%
7.0
Historical reporting
80%
8.0
Live reporting
80%
8.0
Customer surveys
N/A
N/A
Customer interaction analytics
N/A
N/A
Omnichannel support
N/A
N/A
Predictive Analytics
N/A
N/A
August 22, 2023

RingCentral - A good value

Donald Mascola | TrustRadius Reviewer
Donald Mascola
IT Services Manager
Autosoft, Inc. (Information Technology & Services, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
RingCentral Contact Center Feature Ratings
Contact Center Software (13)
65.38461538461539%
6.5
Agent dashboard
100%
10.0
Validate callers
100%
10.0
Outbound response
90%
9.0
Call forwarding
90%
9.0
Click-to-call (CTC)
N/A
N/A
Warm transfer
100%
10.0
Predictive dialing
N/A
N/A
Interactive voice response
N/A
N/A
REST APIs
N/A
N/A
Call scripts
90%
9.0
Call tracking
80%
8.0
Multichannel integration
100%
10.0
CRM software integration
100%
10.0
Workforce Optimization (WFO) (9)
83.33333333333334%
8.3
Inbound call routing
100%
10.0
Omnichannel inbound routing
100%
10.0
Recording
80%
8.0
Quality management
70%
7.0
Call analytics
70%
7.0
Historical reporting
80%
8.0
Live reporting
90%
9.0
Customer surveys
90%
9.0
Customer interaction analytics
70%
7.0
Omnichannel support
N/A
N/A
Predictive Analytics
N/A
N/A
May 04, 2022

Convenient for after hours calls and texts!

KM
Kayte Moore
Family Law Paralegal
Vayman & Teitelbaum, P.C. (Legal Services, 11-50 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
RingCentral Contact Center Feature Ratings
Contact Center Software (13)
18.461538461538463%
1.8
Agent dashboard
N/A
N/A
Validate callers
N/A
N/A
Outbound response
N/A
N/A
Call forwarding
80%
8.0
Click-to-call (CTC)
N/A
N/A
Warm transfer
80%
8.0
Predictive dialing
N/A
N/A
Interactive voice response
N/A
N/A
REST APIs
N/A
N/A
Call scripts
N/A
N/A
Call tracking
80%
8.0
Multichannel integration
N/A
N/A
CRM software integration
N/A
N/A
Workforce Optimization (WFO) (9)
20%
2.0
Inbound call routing
80%
8.0
Omnichannel inbound routing
N/A
N/A
Recording
100%
10.0
Quality management
N/A
N/A
Call analytics
N/A
N/A
Historical reporting
N/A
N/A
Live reporting
N/A
N/A
Customer surveys
N/A
N/A
Customer interaction analytics
N/A
N/A
Omnichannel support
N/A
N/A
Predictive Analytics
N/A
N/A
February 26, 2022

Is a lot more than just a Contact Center

OM
OLIVIA MASON
SDR
Flamingo Group Inc (Events Services, 1-10 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
RingCentral Contact Center Feature Ratings
Contact Center Software (13)
52.30769230769231%
5.2
Agent dashboard
N/A
N/A
Validate callers
80%
8.0
Outbound response
100%
10.0
Call forwarding
100%
10.0
Click-to-call (CTC)
N/A
N/A
Warm transfer
100%
10.0
Predictive dialing
N/A
N/A
Interactive voice response
N/A
N/A
REST APIs
N/A
N/A
Call scripts
100%
10.0
Call tracking
100%
10.0
Multichannel integration
N/A
N/A
CRM software integration
100%
10.0
Workforce Optimization (WFO) (9)
53.33333333333333%
5.3
Inbound call routing
100%
10.0
Omnichannel inbound routing
80%
8.0
Recording
100%
10.0
Quality management
100%
10.0
Call analytics
100%
10.0
Historical reporting
N/A
N/A
Live reporting
N/A
N/A
Customer surveys
N/A
N/A
Customer interaction analytics
N/A
N/A
Omnichannel support
N/A
N/A
Predictive Analytics
N/A
N/A
February 23, 2022

Ring central review!

Brandon Losover | TrustRadius Reviewer
Brandon Losover
SMB Sales Specialist
Mindbody (Computer Software, 501-1000 employees)
Score 6 out of 10
Vetted Review
Verified User
Incentivized
RingCentral Contact Center Feature Ratings
Contact Center Software (10)
52%
5.2
Agent dashboard
60%
6.0
Validate callers
60%
6.0
Outbound response
60%
6.0
Call forwarding
80%
8.0
Click-to-call (CTC)
70%
7.0
Warm transfer
50%
5.0
Interactive voice response
N/A
N/A
REST APIs
N/A
N/A
Call scripts
60%
6.0
Call tracking
80%
8.0
Workforce Optimization (WFO) (8)
63.75%
6.4
Inbound call routing
N/A
N/A
Recording
80%
8.0
Quality management
80%
8.0
Call analytics
70%
7.0
Historical reporting
80%
8.0
Live reporting
40%
4.0
Customer surveys
80%
8.0
Customer interaction analytics
80%
8.0
Omnichannel support
N/A
N/A
Predictive Analytics
N/A
N/A
February 23, 2022

Ring Central Offers a Best in Class Contact Center Solution

Verified User
Manager in Sales
Financial Services Company, 201-500 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
RingCentral Contact Center Feature Ratings
Contact Center Software (13)
63.07692307692307%
6.3
Agent dashboard
80%
8.0
Validate callers
N/A
N/A
Outbound response
90%
9.0
Call forwarding
N/A
N/A
Click-to-call (CTC)
N/A
N/A
Warm transfer
100%
10.0
Predictive dialing
80%
8.0
Interactive voice response
100%
10.0
REST APIs
100%
10.0
Call scripts
100%
10.0
Call tracking
N/A
N/A
Multichannel integration
90%
9.0
CRM software integration
80%
8.0
Workforce Optimization (WFO) (9)
60%
6.0
Inbound call routing
90%
9.0
Omnichannel inbound routing
90%
9.0
Recording
90%
9.0
Quality management
90%
9.0
Call analytics
N/A
N/A
Historical reporting
90%
9.0
Live reporting
90%
9.0
Customer surveys
N/A
N/A
Customer interaction analytics
N/A
N/A
Omnichannel support
N/A
N/A
Predictive Analytics
N/A
N/A
February 23, 2022

RingCentral is perfect for us!

Verified User
Employee in Sales
Professional Training & Coaching Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
RingCentral Contact Center Feature Ratings
Contact Center Software (11)
100%
10.0
Agent dashboard
100%
10.0
Validate callers
100%
10.0
Outbound response
100%
10.0
Call forwarding
100%
10.0
Click-to-call (CTC)
100%
10.0
Warm transfer
100%
10.0
Interactive voice response
100%
10.0
REST APIs
100%
10.0
Call tracking
100%
10.0
Multichannel integration
100%
10.0
CRM software integration
100%
10.0
Workforce Optimization (WFO) (8)
100%
10.0
Inbound call routing
100%
10.0
Omnichannel inbound routing
100%
10.0
Recording
100%
10.0
Quality management
100%
10.0
Call analytics
100%
10.0
Historical reporting
100%
10.0
Live reporting
100%
10.0
Customer interaction analytics
100%
10.0
Omnichannel support
N/A
N/A
Predictive Analytics
N/A
N/A
June 25, 2021

Positive Points from a call center Rep

KL
kiana lane
Client Services Rep
Accurate Background (Consumer Services, 5001-10,000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
RingCentral Contact Center Feature Ratings
Contact Center Software (13)
46.153846153846146%
4.6
Agent dashboard
100%
10.0
Validate callers
100%
10.0
Outbound response
100%
10.0
Call forwarding
100%
10.0
Click-to-call (CTC)
N/A
N/A
Warm transfer
100%
10.0
Predictive dialing
100%
10.0
Interactive voice response
N/A
N/A
REST APIs
N/A
N/A
Call scripts
N/A
N/A
Call tracking
N/A
N/A
Multichannel integration
N/A
N/A
CRM software integration
N/A
N/A
Workforce Optimization (WFO) (9)
55.55555555555556%
5.6
Inbound call routing
100%
10.0
Omnichannel inbound routing
N/A
N/A
Recording
100%
10.0
Quality management
100%
10.0
Call analytics
100%
10.0
Historical reporting
N/A
N/A
Live reporting
N/A
N/A
Customer surveys
100%
10.0
Customer interaction analytics
N/A
N/A
Omnichannel support
N/A
N/A
Predictive Analytics
N/A
N/A
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