Positive Points from a call center Rep
Overall Satisfaction with RingCentral Contact Center
RingCentral Contact Center is being used as [a] whole throughout our company as our phone system. This is something that is used organization-wide. We actually switched to RingCentral Contact Center after using fuse due to crashes & problems that were constantly occurring with fuse. RingCentral Contact Center has made my job as a call center agent much easier & faster.
Pros
- Caller Id
- Call back options
- Easy access
Cons
- better popups for calls
- messaging system
- option to answer quickly
- better call stats
- helping call volume stay steady and frequent
- quicker call flow
Do you think RingCentral Contact Center delivers good value for the price?
Yes
Are you happy with RingCentral Contact Center's feature set?
Yes
Did RingCentral Contact Center live up to sales and marketing promises?
Yes
Did implementation of RingCentral Contact Center go as expected?
Yes
Would you buy RingCentral Contact Center again?
Yes
Comments
Please log in to join the conversation