Item: RingCentral Contact Center
Rating: 10
Author: kiana lane

Use Cases and Deployment Scope

RingCentral Contact Center is being used as [a] whole throughout our company as our phone system. This is something that is used organization-wide. We actually switched to RingCentral Contact Center after using fuse due to crashes & problems that were constantly occurring with fuse. RingCentral Contact Center has made my job as a call center agent much easier & faster.

Pros and Cons

Caller Id
Call back options
Easy access

better popups for calls
messaging system
option to answer quickly

Return on Investment

better call stats
helping call volume stay steady and frequent
quicker call flow

Alternatives Considered

n/a

Key Insights

Do you think RingCentral Contact Center delivers good value for the price?

Yes

Are you happy with RingCentral Contact Center's feature set?

Yes

Did RingCentral Contact Center live up to sales and marketing promises?

Yes

Did implementation of RingCentral Contact Center go as expected?

Yes

Would you buy RingCentral Contact Center again?

Yes

Other Software Used

RingCentral Contact Center, RingCentral, RingCentral Video

Likelihood to Recommend

RingCentral Contact Center is very well suited for our company. Again, we are a 24/7 call center so our phone system is the most important thing to us. I am a customer service rep so it's always important that my phone is working and easy to access. Being in this environment it can be frustrating as a caller to have to wait or be on hold due to my technical issues with my phone.

Positive Points from a call center Rep

Overall Satisfaction with RingCentral Contact Center