RingCentral Contact Center review
March 27, 2024
RingCentral Contact Center review
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with RingCentral Contact Center
Our company utilizes RingCentral Contact Center and the contact center to manage incoming calls to provide service, supplies and managed IT services to our customers. RingCentral allows our company to maintain this level of service over 18 lines of business in a single managed phone system. I am the System Administrator for RingCentral.
- Simple to use
- Easy to maintain
- provides quick scaling as organizations needs change
- Queue Templates needs to be able to copy custom rules to allow for quick changes
- Provide better training for reporting in the contact center and Ring MVP
- Screen agent, omnichannel etc. accounts need to be able to be combined to allow access instead of needing multiple accounts for different functions.
- Ring has provided a cost savings of over $600,000 dollars annually to our company due to the consolidation to a single phone system.
- Faster answer times throughout our service and supply depts.
- Reliable reporting and cradle to grave reporting for incoming calls.
We do not currently use any AI tools.
We are still expanding our omnichannel features as the business expands options, webchat, email, voicemail, we look forward to integrating more of these features for our service and supply teams.
Do you think RingCentral Contact Center delivers good value for the price?
Yes
Are you happy with RingCentral Contact Center's feature set?
Yes
Did RingCentral Contact Center live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of RingCentral Contact Center go as expected?
Yes
Would you buy RingCentral Contact Center again?
Yes