RingCentral Contact Best for Meduium Size Businesses

We have used RingCentral Contact Center for handling contacts and review reporting. While there were no significant issues with contact handling, we did have a few issues with the reports as some reports were not as clear as it needed to have been. Their customer service was did not offer the best support in understanding the reports. There were reports that usual receive that we no longer get such as utilization and it wasn't added in another report.

This is an area that Ring Central needs to work on as this does not necessarily address the issues one may have. The AI looks basically at the frequently asked questions and necessarily assist with resolving an issue that I have already reviewed based on resources provided. It would be nice not to have go through this with them.

They have not necessarily been able to address specific needs. One such thing is issues that the tool may have at a point in time. While they have a status update for issues that may have arised, issues that our outside of those already reported have been on that was not easily resolved with them.