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ServiceNow has become a go-to solution for managing IT resources and activities, providing users with a comprehensive platform to …
Overview
What is ServiceNow IT Asset Management?
ITSM / ITOM specialist ServiceNow launched its software asset management solution in 2017. Built on the Now Platform, the ServiceNow IT Asset Management bundle, which includes the CMDB module also as well as the relatively new SAM module, allows…
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Popular Features
- Asset lifecycle monitoring (16)8.989%
- License management (15)8.888%
- Software and hardware inventory tracking (17)8.282%
- Asset relationship management (16)8.181%
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What is ServiceNow IT Asset Management?
ITSM / ITOM specialist ServiceNow launched its software asset management solution in 2017. Built on the Now Platform, the ServiceNow IT Asset Management bundle, which includes the CMDB module also as well as the relatively new SAM module, allows users to manage software licenses and hardware…
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- No setup fee
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- Premium Consulting/Integration Services
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What is ServiceNow IT Asset Management?
ServiceNow IT Asset Management Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
ITSM / ITOM specialist ServiceNow launched its software asset management solution in 2017. Built on the Now Platform, the ServiceNow IT Asset Management bundle, which includes the CMDB module also as well as the relatively new SAM module, allows users to manage software licenses and hardware assets with IT workflows and lifecycle visibility. This bundle presents a solution to users not using the ServiceNow ITSM bundle.
Reviewers rate Asset lifecycle monitoring highest, with a score of 8.9.
The most common users of ServiceNow IT Asset Management are from Enterprises (1,001+ employees).
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(44)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
ServiceNow has become a go-to solution for managing IT resources and activities, providing users with a comprehensive platform to integrate people, systems, and resources. This versatile software caters to various use cases, making it a valuable tool for organizations across industries.
One of the primary use cases of ServiceNow is incident tracking and management. Users appreciate the centralized location it offers for reviewing and updating incidents, requests, and change management. By providing a streamlined process for tracking incidents, ServiceNow helps teams efficiently resolve issues and minimize downtime.
Another key use case of ServiceNow is its capability to manage new requests and problems effectively. Customers can open requests, describe their needs, and easily communicate with the team. The software facilitates collaboration among stakeholders, ensuring that requests are properly addressed and resolved in a timely manner.
ServiceNow also excels in IT asset management. Its dedicated module allows for efficient allocation of assets to employees, enabling them to raise tickets for new assets as needed. Managers have access to a portal where they can oversee organizational assets, ensuring that resources are allocated appropriately.
Workflow automation is another area where ServiceNow shines. The software streamlines processes through its automation capabilities, reducing manual effort and improving efficiency. With powerful search functionality and risk mitigation features, ServiceNow empowers organizations to optimize their workflows and enhance productivity.
Furthermore, ServiceNow proves invaluable in managing end-to-end IT assets and products through a single user interface. From requesting approvals to authorizing processes, ServiceNow simplifies complex workflows, making them more manageable and transparent.
Users appreciate the ease of use that ServiceNow brings as a ticketing tool. It allows them to create custom dashboards tailored to their roles and easily filter tickets based on specific criteria. This flexibility enhances user experience by providing a personalized view of ticketing data.
Apart from incident handling and reporting, ServiceNow finds utility in various other tasks such as ordering new hardware or software, troubleshooting jobs, change management, internal workflows, and managing IT assets and inventory. Its robustness and scalability make it a versatile solution that can adapt to the needs of different organizations.
Lastly, ServiceNow's reporting functionality is highly valued for its ability to quickly analyze data. It grants users valuable insights into their operations, enabling them to make data-driven decisions and optimize their processes.
Overall, ServiceNow serves as a comprehensive IT management solution, addressing various use cases from incident tracking to asset management and workflow automation. Its versatility and user-friendly interface make it a valuable tool for organizations looking to streamline their IT operations.
Reviews
(1-6 of 6)Companies can't remove reviews or game the system. Here's why
January 14, 2022
Preeminent with inventory costing and asset tracking.
Wonderful for its efficiency to optimize risk on our hardware and software and reduce maintenance. Fantastic with credibility to manage project workflows. Robust and scalable with deployment to the cloud and on-premises. Powerful with the collection of data from storage devices.
- Credibility with managing project workflows.
- Excellent with tracking inventory on assets and getting great reports.
- Time-saving for customers with audit reporting.
- Allow organisations to reduce infrastructure costs by automating business processes.
- It's amazing with effectiveness to reduce risk on data consistency.
- Excellent with handling business scenarios and outcomes.
- Magnificent with license management.
- Excellent with real-time reporting on database incidents.
January 09, 2022
Solid platform for Asset Management
1) Tracking IT Hardware and software assets in the organization. 2) Managing Asset lifecycle from purchase until the end of life. 3) Manage Inventory of assets. 4) Software license management.
- The normalization services works particularly well.
- The content service provided by ServiceNow.
- Supports compliance needs as well.
- Asset lifecycle management.
- Documentation on normalization services on software titles could be improved.
- Data Loading and updates in the tool.
- Improve the ability to manage costs.
December 25, 2021
Review For Service Now
We were using Service now for incident management and managing all new requests, any employee can open a request for it as we have thousands of employees are working from home hence Service now works efficiently to work with, also it is easy to have the current status as we can have current comments and steps to be taken are clearly visible.
- Incident Management
- Reporting for Incident
- Dashboards
- UI can be better, It sometime hard to search the tickets
- Learning curve is Long ,
December 11, 2021
Super terrific with asset tracking.
Mesmerized for its efficiency with workflow automation of business processes. Elegance and terrific with search which is magnificent. Great with mitigating risk.
- Super elegant with mitigating risk.
- Electrifying with network discovery
- Magnificent with tracking asset in a most convenient way.
- Easy to use.
- It's super effective with workflow management
- Helps alot to mitigate risk and elegant with asset tracking
- I say it's might be costly for some small business
December 08, 2021
A very useful tool
We use ServiceNow in order to manage all new requests by my customer and all problems in the actual data management. A customer could open a request on our queue, describe the needs, with a complete description, one or more attachments, and a priority. We could manage and solve the problem, or only analyze and move the request to another team/queue. We could send an update with the customer communication notes.
- Manage request by different team.
- Follow a workflow.
- Create dashboards.
- Simple search is working well. Sometime we need an advanced search.
- Sometime it's quite slow. We need more responsive for first view of a ticket.
- Complete export function with all data.
Score 8 out of 10
Vetted Review
Verified User
ServiceNow IT Asset Management is being used by us as a ticketing tool. Many projects in our organization use it for their respective clients due to the ease and convenience that it offers for incident handling and reporting purposes. It is mainly helpful for handling of tickets ( incidents, changes, service requests and Problem tickets) Daily tasks of creation of incidents, assigning them and working on them becomes easier and convenient. Reports functionality in ServiceNow IT Asset Management is an excellent feature that helps us to analyze the data quickly.
- Incident Handling
- Reports
- Dashboards
- Attachments functionality
- Searches