Asset Panda vs. ServiceNow IT Asset Management

It is great to keep track of all assets. I'd like to see a spot where we would put a link to any of our assets with GPS in them, so we do not have to go back and forth. The feature to put serial numbers for equipment is a great feature

Incentivized

As I have used it as a ticketing tool, so it has an ability to integrate very well with other softwares to help make co ordination in your work much easier. Whenever, I used to get a scenario from end user regarding an issue via chat, the service now window would pop up immediately as it was integrated.

Incentivized

• Find the position of assets using their location and synopsis
• E-signature is used to assets
• Cloud based tracking from anywhere
• Assets assigned to users are easily tracked

Incentivized

• Single place portal for employees and IT for assets assigned
• Track the requests raised by employees and manage the historical record for reference

Incentivized

• Time-out settings on the website should be increased.
• Image structure on the way they organized photos could be improved.
• Barcode scanner on a mobile device could be improved.
• Photo editor could be improved.

Incentivized

• One quick thing is integration to reporting platforms like MS Power BI
• License levels because a normal user with an ITIL license cannot schedule reports..need another license there
• Easy way to track SLA for incident Management

Incentivized

Asset Panda is great for fixed assets or small businesses. I have also used inventory in a retail environment where product coming in and out need to be tracked. I wouldn't recommend it for an extremely high volume business.

Incentivized

We have used Zendesk in past and are able to achieve many functionalities. This tool was also providing almost the same capability but ServiceNow has some more features which [are] more user friendly and easy to use. The knowledge base article feature is very useful and that was not easy to manage with Zendesk. Change management feature was not available with Zendesk too.

Incentivized

• Quick and easy asset management

Incentivized

• Positive: manage ticket in a short time.
• Positive: relationship with customer.
• Negative: use two tools in order to manage internally by the team.

Incentivized