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Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based permissions and notifications allow tasks to be allocated across team members. If the user wishes to host Spiceworks apps and tools locally, then they are free. For cloud-based service, Spiceworks bills $12 per IT user per month, or $10 monthly per user if paid annually. Spiceworks was founded in 2006 and is headquartered in Austin, Texas, also with a European headquarters in London (since 2012), and is generously backed by multiple investors, most notably Goldman Sachs.https://media.trustradius.com/product-logos/0l/fc/34XZ7H18O1T7.PNGSpice Up Your IT Department with Spiceworks.We use Spiceworks in a variety of ways: helpdesk ticketing and tracking, inventory tracking and management, as well as a trouble shooting tool and to submit purchase requests.,Helpdesk ticketing. Spiceworks does this very well - plenty on modules and plug ins to support just about anything you want to do. You can also write your own! Inventory management is another thing thing Spiceworks does pretty well. Right down to what software and software keys are on each machine. It's not the end all be all but it does a good job and it's free. The community! Wow the community is amazing. Supportive quick and quick to respond with valid answers. I rarely wait more than an hour before someone has responded with something valid.,The network map isn't the greatest. You need to spend some time to lay it out correctly. It also seems to be wiped out with each new update. Can be sluggish when using IE.,9,Spiceworks software doesn't "cost" anything. That doesn't mean it's free. There is the cost of time to learn the software, which isn't very long or difficult. The helpdesk system in Spiceworks has greatly increased our IT team's productivity and accountability. The inventory tracking is a nice tool to see what software you have out there.,BMC Track-It,2005,5,help desk network scanning inventory,10,Implemented in-house,Change management was minimal,9,8,Most of it. The install is 1 click done.,the network map isn't the greatest.,Yes,9,10Spiceworks - don't leave work without it!The main purpose for selecting Spiceworks was for improved communication among IT department members in regards to ownership and updates of open IT tickets. Spiceworks is so well integrated that we can manage any IT tickets from anywhere in the world that has access to e-mail. The ability to use command prompts by way of e-mail makes us available virtually 24/7. For a small company it allows us to service our internal customers as if we were a 50 person strong department.,Communication - all users can track and update their tickets so it minimizes errors or assumptions on issues being resolved. Accountability - a problem is not resolved until the end user agrees that it is - having the ability to reopen tickets is a plus that users appreciate. Reliability - it works well for technical staff as well as novice users. Affordable - free - In my 20+ years of experience I have never encountered a full working product for free.,Inventory Scan - even though the scanning is set with a schedule, it tries to scan during the middle of the day - a little annoying but it can be stopped manually.,10,Better customer service Increased resolution times Increased self-serve troubleshooting - we all have those employees who cannot remember their last name - being able to look through closed tickets at the resolution or tips eliminates an additional ticket from being created. Traceability.,,10,10Ideal helpdesk tool for SMBSpiceworks is great for tracking helpdesk requests from start to finish. Inventory (tracking networked and other assets) suffices for SMB / SME but gets unwieldy in larger environments. SMB / SME provider community is very helpful.,The search function does not support boolean logic and is a bit lacking. Knowledge base needs work in search and sharing.,Saving several thousand dollars per year and accomplishing the same.,10,8,60,1,IT Helpdesk,,,Implemented in-house,8,Self-taught,Easy, but the on-line videos are helpful from a how-to-use perspective.,No,7,8,10,8,All SNMP enabled devices. Windows servers and workstations.,N/A
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Spiceworks
193 Ratings
Score 8.4 out of 101
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Spiceworks Reviews

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Spiceworks
193 Ratings
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Score 8.4 out of 101

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Feature Scorecard Summary

Organize and prioritize service tickets (22)
7.9
Expert directory (19)
7.7
Subscription-based notifications (18)
8.2
ITSM collaboration and documentation (18)
7.6
Ticket creation and submission (22)
8.7
Ticket response (21)
8.9
External knowledge base (19)
9.0
Internal knowledge base (18)
7.9
Customer portal (19)
8.5
IVR (7)
8.9
Social integration (14)
7.7
Email support (18)
8.9
Help Desk CRM integration (14)
7.6

About Spiceworks

Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based permissions and notifications allow tasks to be allocated across team members. If the user wishes to host Spiceworks apps and tools locally, then they are free. For cloud-based service, Spiceworks bills $12 per IT user per month, or $10 monthly per user if paid annually.

Spiceworks was founded in 2006 and is headquartered in Austin, Texas, also with a European headquarters in London (since 2012), and is generously backed by multiple investors, most notably Goldman Sachs.

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Spiceworks Technical Details

Operating Systems: Unspecified
Mobile Application:No