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Did not think...
October 28, 2022

Did not think...

Bertha Wainer | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zipwhip

I use Zipwhip when a member needs to book a class or cancel a class as well as a prospect who wants information about my company The Perfect Circle. I do not have to give out my cell number and this allows personal contact with the people and the flexibility to maneuver the class I am teaching with the next one coming up and any changes that need to be made.
  • Sends me notifications
  • Allows my landline to be used as a texting line
  • Makes it easy for me to do a variety of tasks
  • The policies that are a direct result of their doing
  • Now none due to what has transpired I do not use them
  • I do not appreciate how they have treated me or the loyalty to them and above and beyond they have decided to extend their service another year while telling me since Jan I needed to find another company because they were shutting down
I have not evaluated any other company I switched to Textellent The best option around

Do you think Twilio Zipwhip (discontinued) delivers good value for the price?

Yes

Are you happy with Twilio Zipwhip (discontinued)'s feature set?

Yes

Did Twilio Zipwhip (discontinued) live up to sales and marketing promises?

No

Did implementation of Twilio Zipwhip (discontinued) go as expected?

Yes

Would you buy Twilio Zipwhip (discontinued) again?

No

I had to cancel Zipwhip said it sold its software to Twillio. Now I am charged for the month even though I would not have canceled, The companies they recommended would not even reach out to me after countless messages and Twillio was way too expensive. Now they have extended their end of life after countless notifications that I had better find another service and there is nothing they can do about the cancel fee they charged me even though I would not have cancelled .That would be like me telling all the members that I am closing but still charging them the last month as it is my policy. Not good customer service whatsoever and I am very disappointed after being a long time customer.