Excellent asset for the Automotive Industry in particular
January 24, 2020

Excellent asset for the Automotive Industry in particular

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zipwhip

Zipwhip is being used across all facets of our organization to facilitate quick and easy communication with clients. It has drastically cut down on wait times for return phone calls to approve or decline work, and also services as a legal record of work having been approved. Sales used it to quickly touch base with customers without overwhelming them. It has been a great asset.
  • The ability to use an existing phone number to text people is the #1 reason I chose this product. Clients get messages from a number they are familiar with, and employees do not have to disclose their personal cell phone numbers.
  • It is effortless to add contacts- Start a new message, type in their phone number, and their first and last name, and that's it!
  • I would like the quick-use app that pulls from the taskbar to be able to hold more characters- It can only do 250 while the main screen can do 600.
  • The ability to send video through this program would significantly enhance its functionality for us.
  • Much quicker responses = greater technician efficiency = more profit.
  • Serving as a legal record of approved or declined services has saved us from a couple of very bad situations.
Swift response time, multiple people have been willing to help with any issue, really anything you could be looking for from a service standpoint, they offer.

Do you think Twilio Zipwhip (discontinued) delivers good value for the price?

Yes

Are you happy with Twilio Zipwhip (discontinued)'s feature set?

Yes

Did Twilio Zipwhip (discontinued) live up to sales and marketing promises?

Yes

Did implementation of Twilio Zipwhip (discontinued) go as expected?

Yes

Would you buy Twilio Zipwhip (discontinued) again?

Yes

  • Zipwhip is ideally suited for quick updates, questions/answers, things that do not require a great deal of in-depth thought, and for letting people know their vehicles are completed.
  • Zipwhip does not work well for discussing larger repairs in-depth, as a more personal touch is needed in that type of situation.