Overall Satisfaction with Spiceworks Help Desk
We needed a way to centralize tickets as former team only used email. I had used other Spiceworks tools prior so decided to test this out and never looked back after implementing it for all in house issues.
- Ticketing
- Custom fields
- Management of tickets
- Reporting tool
- Mobile app
- Multi domain capable
- On prem or Cloud
- Ease of use
- Centralized ticket management
- Been able to report on workload to management
- Track issues
A lot of the competition starts with some free options, but bare minimum or "paid only modules" etc. And their support is often either non existent or convoluted while Spiceworks Help Desk is both great and responsive as well as having an open community and forums. You can possibly search in [them] first too for help as it is really well documented too.
Do you think Spiceworks Help Desk delivers good value for the price?
Yes
Are you happy with Spiceworks Help Desk's feature set?
Yes
Did Spiceworks Help Desk live up to sales and marketing promises?
Yes
Did implementation of Spiceworks Help Desk go as expected?
Yes
Would you buy Spiceworks Help Desk again?
Yes