Overall Satisfaction with 8x8 Contact Center
I really enjoy using this program, it's fast and easy to use. It has made my job a lot much easier with this new program.
- Sending messages to other members and receiving messages back is very fast.
- The calls are very clear when calling and receiving them.
- Response time for assistance is incredible.
- When trying to transfer sometimes the option gets stuck so we are unable to connect calls in between
- We are able to chat with the entire dept. which is easier to respond to one another.
- The program is simple to use which makes training other people easy
- Phone options work great
When working with Cisco Jabber for many years it was also a great program like all they had a couple of glitches here and there but that program was used in my daily work for almost 5 years. It was also easy to use and when training other agents to use that program I loved it.
Do you think 8x8 Contact Center delivers good value for the price?
Yes
Are you happy with 8x8 Contact Center's feature set?
Yes
Did 8x8 Contact Center live up to sales and marketing promises?
Yes
Did implementation of 8x8 Contact Center go as expected?
Yes
Would you buy 8x8 Contact Center again?
Yes
8x8 Contact Center Feature Ratings
Using 8x8 Contact Center
50 - Everyday use to assist out department and make and receive calls.
50 - Our department uses this program to help us with our daily tasks.
- Clear audio when receiving and making calls
- fast response when chatting with our coworkers and managers
- Its a modern way of using a phone
- love the features on how easy it is to use
- Extremely easy to use
Evaluating 8x8 Contact Center and Competitors
Yes - We used to use Cisco Jabber as part of our daily tasks when we would assist with virtual calls with office agents and customers.
- Product Features
- Product Usability
I think our company choose to use this program to help our agents be able to connect with one another and be able to make it easier to get our work done
I don't think I would change it in my opinion, I really love using this program its fast and easy to use