8x8 making it easy to use
June 13, 2022

8x8 making it easy to use

James Erickson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Contact Center

I use the 8x8 Contact Center system to handle incoming calls and outgoing calls from various types of callers ranging from regular customers to attorney's, other insurance providers, and medical professionals. Sometimes I use the system to connect callers to specific individuals as needed. The chat function is also used daily to seek and provide information regarding various claim details. In general I have not encountered many problems with the system the only issue that comes to mind is when a caller disconnects a call before I can answer it counts as a missed call in the log records which gives the impression that a choice was not made to simply not answer the call. Perhaps an update of some sort could be made to differentiate between a caller disconnecting the call before it is answered and a unanswered call all together. Other than that I have no issues with the 8x8 system.
  • Good connection quality
  • Easy to use chat system
  • Simple to use
  • Not counting disconnected calls as missed calls
  • Better caller ID
  • Caller ID
  • Chat system
  • Call quality
  • Allows fellow employees to tell how well we are handling calls
  • Easily allows connection to customers
Not appliable as I have not used other systems similar to 8x8

Do you think 8x8 Contact Center delivers good value for the price?


Are you happy with 8x8 Contact Center's feature set?


Did 8x8 Contact Center live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Contact Center go as expected?

I wasn't involved with the implementation phase

Would you buy 8x8 Contact Center again?


Overall I believe the system is well suited for all situations and to be fair I cannot imagine a scenario where it would not be appropriate to use.

8x8 Contact Center Feature Ratings

Agent dashboard
Validate callers
Outbound response
Call forwarding
Click-to-call (CTC)
Warm transfer
Interactive voice response
Call tracking
Multichannel integration
CRM software integration
Not Rated
Inbound call routing
Omnichannel inbound routing
Quality management
Call analytics
Historical reporting