AlienVault USM onsite appliance | AV cloud solution may be a better alternative
October 31, 2017
AlienVault USM onsite appliance | AV cloud solution may be a better alternative
Score 6 out of 10
Vetted Review
Verified User
Software Version
USM Appliance (On-Premises)
Overall Satisfaction with AlienVault USM
We have a single rack mount AlienVault USM appliance installed at our HQ location. We have multiple branch offices that the devices scan and report on as well. It addresses items such as alerting us if suspicious activity is detected on a particular workstation. It also lets us know when new devices are added to our network that were there previously using baseline scans.
- Technical support is responsive, return call back time is quick
- Marketing, the reason we went with the system was incredible marketing and rave reviews in the industry
- Sales, very aggressive and I felt I was pushed on a regular basis to purchase more devices form AV.
- Large overhead when scanning, network was impacted with the default scan settings for our network, huge network performance hit.
- Direction, felt abandoned after spending over $30,000 on an onsite appliance now that the core focus of the company seems to be going cloud-based, very quickly after we purchased the onsite device I learned through an AV webinar that new malware/ransomware protection that was being including in the cloud version of AV was not going to be introduced into the onsite appliance and there were no foreseeable plans to integrate it.
- The interface is sometimes unrefined and difficult to navigate, there were some bugs that we ran into.
- Requires almost a full time person just dedicated to compiling and reviewing the sheer amount of data collected and presented. Very comprehensive though with that it requires a high training curve to get new staff to fully be able to navigate and use the product properly.
- Network Detective and barracuda
Have no practical experience with Barracuda products though colleagues have told me to avoid the product, again another great company with excellent Marketing, just hop off any plane at the airport and you will see a Barracuda ad on the wall. We are now using Network Detective by RapidFireTools more that the AV as its easier to train staff on and has minimal impact on our network when running the scanning modules including the security module. Cost of Network Detective cannot be beat.