Amazon Web Services - Nice idea, but awful support and overly complex

If I could give them a negative score I would. 103 days and no resolution, escalation, call backs, complaints process, or the ability to talk to anyone but the incompetent front line agents who dodge simple questions like - how do I raise a formal complaint, what's your SLA, what's the expected time frame, or can I talk to a supervisor/manager, etc.

Overly complex, not straightforward, unable to do some very basic actions, have to go to so many different screens to do a simple job like run up a server and connect it to the VLAN. Very little visibility. Set up monitoring and pray it's actually working, as laying eyes on actual live stats, processes, etc is almost impossible. A simple job like seeing server logs live is difficult. Figuring out where DDOS is coming from if you are behind a load balancer is a nightmare. You can't log into the LB and grip the network traffic or see logs live in the console.

Amazon is okay if you are prepared to be trained in their very opaque systems and spend a lot of time becoming an AWS expert. AWS is not for your average Joe, or those who do not want to spend a lot of time becoming AWS certified. [In my experience] other systems are far more user-friendly and intuitive. I would not recommend AWS services. We have had issues with being overbilled when their products went wrong and are unable to get issues escalated. There have also been issues with getting access to talk to supervisors/managers, or being advised of how to access a formal complaints process that doesn't send us back to the same team we are already complaining about for lack of results, responses, or professionalism. We have been trapped by the same support(sic) team, who handles escalations, complaints, etc. In short, they aren't resolving or working to resolve the issues and we cannot get past them to get this looked at. We also cannot inform someone of the issues we are having with this team as they block all options to talk to supervisors, managers, etc. [I feel] AWS has given their unsupervised teams the ability to not do their jobs and block complaints. We are trapped by our systems being on AWS and them being difficult to extract. Also, we are grossly overcharged for services we don't use. We will never use AWS again.