Apptio Customer Review
July 17, 2014
Apptio Customer Review
Score 10 out of 10
Vetted Review
Verified User
Software Version
r11.2.2
Modules Used
- Foundation, Applications and Services, Infrastructure Insights, and Application Insights
Overall Satisfaction with Apptio Technology Business Management
Apptio is managed and used within the IT department. We have modeled 100% of IS cost into Application TCO and other IT Services for the purposes of cost transparency. We use the information internal to IS for Application Rationalization and to have value discussions with our business clients.
- Proprietary, standardized IT data model built into the system. Enables very rapid deployment. Also, by having defined data, it makes it easier to know what to ask for and find it within the organization. Also enables "like for like" benchmarking.
- The standardized IT data model allows Apptio to deliver a robust set of reports out of the box.
- Customer support is well beyond expectations. Outstanding. Apptio is a true business partner.
- Technology Business Management Council is a leading group of CIOs developing the practice and driving new features into Apptio.
- TBM is such a new practice, finding resources that either know it or can learn it is challenging. This is no fault of Apptio's, but we rely on them heavily to show us best practice and deliver value proposition. Thankfully their field support engineer is very dedicated to helping us.
- Apptio is positively contributing to our Applicaiton Rationalization, Infrastructure Optimization, and driving efficiencies across IS with more automated reporting.
We looked at VMWare and Nicus products. We selected Apptio for their standardized data model, support for Enterprise Business Management, the role of the TBM Council driving the practice and incorporating into their development, along with strong referrals from peers who already purchased it across our industry vertical.