Very Pricey for Non-Profits, but Lots of Customization Options
June 29, 2023
Very Pricey for Non-Profits, but Lots of Customization Options
Score 8 out of 10
Vetted Review
Verified User
Software Version
Other
Overall Satisfaction with Apricot by Social Solutions
Apricot is our client database, where we store all of our contact with
people seeking our assistance with domestic violence issues - ranging
from crisis calls, assessments, progress notes to surveys. It allows all
of our staff to follow a client's progress as we assist them and it
allows us to run reports on almost anything we need to measure for our
funders.
people seeking our assistance with domestic violence issues - ranging
from crisis calls, assessments, progress notes to surveys. It allows all
of our staff to follow a client's progress as we assist them and it
allows us to run reports on almost anything we need to measure for our
funders.
- Customizable fields
- Customizable reports
- Customizable searches
- Please stop increasing the costs so dramatically for non-profits
- Find a way to help users learn about the new tools and functions
- Be sure to note when new features are add-ons
- Made reports more accurate and efficient
- Has significantly increased in cost each year which impacted our budget
One of my issues with Social Solutions is in the question: scale program delivery. I don't know what that means. We are a non-profit, I am a social worker, and we do not have an IT, HR, or other management department. I believe that there are many ways in which this company has extended its customers (which is good) but I feel like it has forgotten how to be relatable to the non-profits and the people who work at them. This is why I am dissatisfied with the price increase; I am sure the capabilities of the software are worth the cost, but no one at my agency knows how to use them or has the time to explore how it can help us. So, we feel that we are stuck with a software that we love, but in many ways (financially, technologically) it is advancing beyond us.
I looked at CAP 60, but you could not have more than one window open. That would slow us down tremendously, so I like that about Apricot.
Do you think Bonterra Case Management delivers good value for the price?
Not sure
Are you happy with Bonterra Case Management's feature set?
Yes
Did Bonterra Case Management live up to sales and marketing promises?
Yes
Did implementation of Bonterra Case Management go as expected?
No
Would you buy Bonterra Case Management again?
Yes