A good analysis solution
Updated May 14, 2021

A good analysis solution

Robert LY | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with AT Internet

AT Internet is being used by all websites managers. It helps our teams to analyze the web traffic on our websites: visitors, unique visitor, campaigns analysis (with social medias, emails...). We generates dashboards which are delivered every week to managers, consultants and traffic manager. Thanks to the API, we have created interfaces with our own applications.

Pros

  • Dashboard.
  • Traffic analysis.

Cons

  • Visual dashboard.
  • Real time analysis.
  • Interface.
  • Content management.
  • Services.
  • Campaigns management.
The support can be reached by e-mail and can answer both technical and functional questions in a very short time. There are no dedicated contacts, but it's not a big problem. No question remained unanswered. We also have a commercial contact for the invoicing part. The support is therefore very effective.
AT Internet is more comprehensive than Google Analytics. It allows you to make personalized requests, to access the API easily with high quotas. Other tools accompany the analytics solution and are included in the license. Data are also stored and processed in European Union which is an important thing in France.
Salesforce Marketing Cloud Email Studio, Google Charts, Microsoft 365 (formerly Office 365)
Best scenario: generate dashboards for our users and send them each week with specific KPI depending on the user's job.
Other scenario: analyze why users come on the website, what kind of content they read and how long they stay. Or, create specific requests with the API to feed our own app.

Experience with Analytics Suite Delta

Interface is clear and easy to use.
No need to find out how it works.
AT Internet is always available when I need it.

Using AT Internet

50 - I think more than 50 people have an account. They work in communication, marketing and IT division.
2 - In our division, there are 2 people which support AT Internet. They are data analysts and know how to extract, transform and publish data.
  • Web analytics
  • Reporting
  • Dashboard
  • Customer journey
  • Multiple dashboards
  • E-mails alerts
  • API connection
AT Internet fits our needs and is an all-in-one solution for tracking and analyze our websites.

Do you think Piano Analytics delivers good value for the price?

Yes

Are you happy with Piano Analytics's feature set?

Yes

Did Piano Analytics live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Piano Analytics go as expected?

Yes

Would you buy Piano Analytics again?

Yes

Evaluating AT Internet and Competitors

  • Product Features
  • Product Usability
The features of AT Internet are very powerful and easy to use. No need a big manual to start using the product. The query tool can extract everything from the metrics which are collected by AT Internet and then, the API can be use to get the results (json for exemple).
We are not responsible for the choice of the solution.

AT Internet Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
The support is included. Our division is not responsible of the choice of the support.
I didn't find a function in a new version. So I decided to send an email and I got the answer in less than 30 minutes!

Using AT Internet

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Query tool
  • Dashboard
  • Reports
  • API if not IT

Comments

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