Happy
June 23, 2023
Happy
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Avaya Call Center Elite
Inbound call center. Clients are calling in to inquire about home appointments. Field staff(Nurses and PSWs) calling to talk to their coordinator. No screen pops linking clients' information. Agents working from home: Bad internet, Have Auto Answer - agents to not have their headsets on. No agent dashboard to see the status of their peers. Who is on lunch, break, etc.....Or in AUX for an extended period of time.
- Stable environment.
- Skilling of Agents.
- Using vectoring to route calls.
- CM uses numbers for the queues. Agent profile is in numbers vs. the skill name.
- Postive.
Do you think Avaya Call Center Elite delivers good value for the price?
Not sure
Are you happy with Avaya Call Center Elite's feature set?
Yes
Did Avaya Call Center Elite live up to sales and marketing promises?
Yes
Did implementation of Avaya Call Center Elite go as expected?
I wasn't involved with the implementation phase
Would you buy Avaya Call Center Elite again?
Yes