Call Headed your way
June 23, 2023
Call Headed your way
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Avaya Call Center Elite
I assist State Agencies in setting up Call Centers, reports, and best practices. The product allows the real-time state of agents and how calls are processed.
- Real-Time of Calls.
- Historical Data based on skill level.
- Agent performance logging in and out.
- Some of our calls get lost or stuck for inbound calling.
- Build upon CMS.
- Go back to in-person training for administrators.
- More people were hired.
- Customer Service increased.
- More money for agency.
Call Center Elite was more customer friendly. That could be the case because I am more familiar.
Do you think Avaya Call Center Elite delivers good value for the price?
Yes
Are you happy with Avaya Call Center Elite's feature set?
Yes
Did Avaya Call Center Elite live up to sales and marketing promises?
Yes
Did implementation of Avaya Call Center Elite go as expected?
I wasn't involved with the implementation phase
Would you buy Avaya Call Center Elite again?
Yes