First Experience With Avaya Call Center Elite
June 26, 2023
First Experience With Avaya Call Center Elite
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Avaya Call Center Elite
We use Call Center Elite to administer, manage, and configure call flows, agent administration, and manage our PBX switches. It allows us to have a central location to configure our Communication Manager but I think it needs something built in or a resource that can be easily accessible on how to use the different interfaces such as System Manager or Site Administrator.
- The ability to implement mass changes to various agents
- Information to status virtually all our hardware devices
- Offering different interfaces to administer changes
- More detailed information for status command
- More built in features on how to use commands
- It allowed us to perform audits on unused extensions
- Assisted with detailing a picture of our call influx
- Not enough training material for specific products
Do you think Avaya Call Center Elite delivers good value for the price?
Yes
Are you happy with Avaya Call Center Elite's feature set?
No
Did Avaya Call Center Elite live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Avaya Call Center Elite go as expected?
I wasn't involved with the implementation phase
Would you buy Avaya Call Center Elite again?
Yes