BigCommerce Review
Updated April 13, 2022

BigCommerce Review

Joon Lee | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Software Version

Plus

Overall Satisfaction with BigCommerce

We use it to sell our product online, both wholesale and retail.
  • One stop solution for our e-commerce needs.
  • Easy to learn and use.
  • Price could be better.
  • 3rd party vendors constantly bothering us.
  • Generally positive impact on all of our business objectives.
I do not think the way our company uses it qualifies us to determine the product's overall scalability yet.
I am not familiar with the term API and do not think our company currently uses this function.
We also have and use a Wix account for a generic webpage that does not involve e-commerce.
For a small business like us, it is a one-stop solution for our e-commerce. Not sure about any other situation.

BigCommerce Feature Ratings

Product catalog & listings
10
Product management
10
Bulk product upload
Not Rated
Branding
10
Mobile storefront
10
Product variations
5
Website integration
5
Visual customization
10
CMS
5
Abandoned cart recovery
7
Checkout user experience
7
eCommerce security
10
Promotions & discounts
6
Personalized recommendations
5
SEO
5
Multi-site management
7
Order processing
10
Inventory management
8
Shipping
7
Custom functionality
7

Using BigCommerce

3 - Marketing/Sales
1 - BigCommerce requires only very basic computer skills to maintain
  • Online catalog
  • Online sales - retail
  • online catalog - instead of printing catalog, out website developed with BigCommerce is now becoming our online catalog

Evaluating BigCommerce and Competitors

Yes - BigCommerce replaced Wix.com because of it offered better options (choices) for us
  • Product Features
  • Product Usability
  • Prior Experience with the Product
Product Features : we had to have both wholesale and retail pricing and BigCommerce provide very easy solution
I may look into other companies which might offer better pricing

BigCommerce Implementation

Change management was minimal
  • Migration from previous program used were the hardest part

BigCommerce Training

Yes it was easy and I do not think training is necessary, as long as you have basic computer skills.

Configuring BigCommerce

I have not made any attempts to specially configure the BigCommerce for our organization. Not qualified to answer this question.
No - we have not done any customization to the interface
No - we have not done any custom code

BigCommerce Support

Explained on previous question. Got friendly customer support, every time I called in.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Quick Initial Response
None
They have special pin number and phone number to dial, which is answered by a very friendly customer support staff. I have called in number of times and got a very friendly support every time.

Using BigCommerce

I am happy
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Listing products with various options (size, color, etc.)
  • Limiting or restricting certain portion of the sku's (removing sold out sku portion from existing listing)

BigCommerce Reliability

I have never had any problems with site being unavailable or down.
No issues experienced.

Integrating BigCommerce

When we first migrated our data from old website, file import was done through a help of BigCommerce technical support staff. It was very very easy and had no issues at all.
  • I would like to have my business accounting software integrated with BigCommerce
Not sure. Our accounting software is very old and outdated.
  • File import/export

Relationship with BigCommerce