BigCommerce Review
Updated April 13, 2022
BigCommerce Review
Score 8 out of 10
Vetted Review
Verified User
Software Version
Plus
Overall Satisfaction with BigCommerce
We use it to sell our product online, both wholesale and retail.
- One stop solution for our e-commerce needs.
- Easy to learn and use.
- Price could be better.
- 3rd party vendors constantly bothering us.
- Generally positive impact on all of our business objectives.
$100,000 to $500,000
I am not familiar with the term API and do not think our company currently uses this function.
We also have and use a Wix account for a generic webpage that does not involve e-commerce.
BigCommerce Feature Ratings
Using BigCommerce
3 - Marketing/Sales
1 - BigCommerce requires only very basic computer skills to maintain
- Online catalog
- Online sales - retail
- online catalog - instead of printing catalog, out website developed with BigCommerce is now becoming our online catalog
- Not sure
Evaluating BigCommerce and Competitors
Yes - BigCommerce replaced Wix.com because of it offered better options (choices) for us
- Product Features
- Product Usability
- Prior Experience with the Product
Product Features : we had to have both wholesale and retail pricing and BigCommerce provide very easy solution
I may look into other companies which might offer better pricing
BigCommerce Implementation
- Implemented in-house
Change management was minimal
- Migration from previous program used were the hardest part
BigCommerce Training
- no training
Yes it was easy and I do not think training is necessary, as long as you have basic computer skills.
Configuring BigCommerce
No - we have not done any customization to the interface
No - we have not done any custom code
BigCommerce Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Immediate help available Support understands my problem Quick Initial Response | None |
They have special pin number and phone number to dial, which is answered by a very friendly customer support staff. I have called in number of times and got a very friendly support every time.
Using BigCommerce
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Listing products with various options (size, color, etc.)
- Limiting or restricting certain portion of the sku's (removing sold out sku portion from existing listing)
BigCommerce Reliability
Integrating BigCommerce
- I would like to have my business accounting software integrated with BigCommerce
Not sure. Our accounting software is very old and outdated.
- File import/export
Relationship with BigCommerce
I did not negotiate any terms with the vendor.
Upgrading BigCommerce
- No upgrade were done as of this review date