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ON Solutions Review
March 22, 2018

ON Solutions Review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Education Management Solutions

We use the ON products across the entire campus. From onBoard in the Admissions Office to onRecord and onCampus in the Academics area; and onMessage in the Communications, we are an ON engaged environment. We also leverage RE and FE NXT products which are integrated with the ON applications.

The school's Nurse's and Dean's offices also use the ON products in their daily operations.
  • Integrate suite of applications
  • Easy to use and intuitive access for the entire school community, including parents and extended family
  • One source of truth for all administrative and functional area of campus
  • One stop shop for all things academics related. Students, faculty, staff, and parents are all able to tap into a single resource for up to date information.
  • A responsive application that can be easily accessed from any digital/smart device with no loss of functionality.
  • Ramp up integrations with other school-related applications. For example, it'd be great to have a robust Point of Sale system integrated into the onSuite package.
  • Ultimately, a solution such as onSuite needs to be able to fulfill the end to end life-cycle requirements of a student in an educational institution.
  • Just in time access to accurate and timely information.
  • Making a paperless environment a viable option
  • Decreasing the amount of time school office staff devotes to direct support of parent constituents
  • "Self-Service" solutions for all constituents
The Customer Success Manager model has worked great in my institution's favor. She has been willing to go the extra mile with any questions or concerns I have presented.

During the planning, scheduling, and implementation phases, Blackbaud resources were stellar with the effort provided.

The post-implementation and operational support leave a bit to be desired.
The ON solution, I believe, is appropriate to any school that is seeking to streamline it's academic, administrative, and instructional needs. From the Principal's office to the faculty, students, and parents, this application meets most of the needs a school requires. It provides a robust Student Information System, Learning Management System, Content Management System, and Enrollment Management. Any school with a commitment to leveraging the synergies that the adoption of emerging technology provides will obtain value from the ON products and should explore it further.

The ON solutions is not appropriate for a school that is not prepared to dedicate the empowered resources needed to successfully plan, implement, and support ON applications.