Rock On!
January 22, 2019
Rock On!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Bold360
We use Bold Chat for Global Groupon Customers for their daily services purchased on Groupon.
- Easy for the user to work on and benefits customer with immediate responses using the snippets.
- Canned messages help agents to filter and respond to customers appropriately.
- Current queue status and the open chats help agents understand the volume and work accordingly.
- Bold Chat should provide the agent with their daily report rather than wait for someone to pull the reports separately.
- Bold Chat desktop App had a feature to display the number of chats answered in the status bar that can be integrated here.