Great features but expect to be on your own - weak tech support
January 26, 2021
Great features but expect to be on your own - weak tech support
Score 4 out of 10
Vetted Review
Verified User
Overall Satisfaction with Campaigner
We have used Campaigner across our whole organization since 2015. We send a monthly e-newsletter to 70,000+ contacts and a weekly email series to 25,000+ contacts. We also run several autoresponder campaigns when prospects sign up for trials of our software. This is a series of emails based on days from sign up date.
- Workflows to create a series of emails over a long period of time
- List definition to segment contacts by various criteria
- Ability to add and utilize custom fields
- Ability to download contact list in Excel for cleanup and then re-upload into the system
- Technical support experiences have been awful
- Lack of communication about releases, feature changes and issues
- No ability to spam proof sign up forms with captcha
- Workflows stopped working without explanation or notification
- Report features are lacking
- Makes it easy for us to stay in contact via outbound email with 70K plus contacts
- Heavy upfront investment in creating workflows pays off once they are working
- Custom fields and exports to Excel have helped us better understand our customer base
Aweber - used this pre 2015. It did not provide a single opt in option. it allowed us to download our contact list into Excel but we could not re-upload any changes we made to cleanup or add to data.
Campaign monitor - we did not like the user interface as well and as I recall it did not have a similar workflow feature.
Campaign monitor - we did not like the user interface as well and as I recall it did not have a similar workflow feature.
Do you think Campaigner delivers good value for the price?
Not sure
Are you happy with Campaigner's feature set?
Yes
Did Campaigner live up to sales and marketing promises?
No
Did implementation of Campaigner go as expected?
Yes
Would you buy Campaigner again?
Yes