Item: CareAcademy
Rating: 7
Author: Verified User

Overall Satisfaction with CareAcademy

Use Cases and Deployment Scope

I haven't run into too many problems with CareAcademy. The main one I need help with is when caregivers run out of attempts to pass a course. The live chat feature through CareAdademy is beneficial. can send them an instant chat, and they respond within a few minutes to assist. Their staff is always friendly and knowledgeable.

Pros and Cons

Pros

Online training
Compliance management
Consistent training

Cons

I wish that the reporting was easier to do.
I wish there were options to pick and choose courses within the purchase package. Some of the courses in our package we will never use. It would be nice to have the option to select additional courses in place of these.

Most Important Features

Core compliance
Core video Library
Integrations with other agencies
Live chat feature

Return on Investment

Helped in intellectual growth of staff
Increased consistency and engagement

Key Insights

Do you think CareAcademy delivers good value for the price?

Are you happy with CareAcademy's feature set?

Yes

Did CareAcademy live up to sales and marketing promises?

Yes

Did implementation of CareAcademy go as expected?

Yes

Would you buy CareAcademy again?

Yes

Likelihood to Recommend

We are solving the problems of consistent training and accessibility to training. It can be a challenge scheduling everyone and making sure that everything is presented in the same capacity and mannger.
It helps tremendously with tracking and reporting initial and continuing education. I can also use it to do review training to refresh new skills. It is easier for our employees to use.

Comments

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Great experience on CareAcademy