Yep, it does that.
October 24, 2018
Yep, it does that.
Score 9 out of 10
Overall Satisfaction with Ceridian Dayforce
Our entire organization uses the full suite of Dayforce modules: HR, Payroll, WFM, Benefits, Onboarding, Recruiting, Dashboards, and Performance, although we have not gone through a Performance cycle yet. Dayforce has allowed us to move away from our outdated paper processes and to become more efficient and compliant. Our employees really appreciate the self-service features which allow them to make updates to their individual HR records without the hassle of filling out paper forms and sending them through to HR & Payroll.
- The support team is excellent. I have never had a bad experience when I've reached out for support.
- They do a good job of communicating release notes for updates.
- Several of our users joke that Dayforce is smarter than we are. If you make an update, the software knows to update all of the affected areas.
- One of the other software systems that I use on a regular basis tells you (in very fine print at the bottom of the screen) what table is affected when you click in any field to make updates. That is a feature that I would love to see in Dayforce.
- It would be very beneficial if customers had SQL access to their own databases.
- On occasion, I have felt that Ceridian turns things that should be offered out-of-the-box over to the Professional Services area as a billable project.
- There has been some employee resentment of the new system because, prior to Dayforce WFM, we came from a system of Excel timesheets (where no one was ever late because they keyed in start/end times for themselves).
- We're using far less paper, and spending much less time scanning those documents into our eCabinet.
- Our Open Enrollment, which had previously consisted of pages upon pages of forms, was so much easier and more efficient for the majority of our employees.
It has simplified taxes. Ohio has A LOT of tax jurisdictions. But I'm thankful we're not in Pennsylvania. PA taxes are brutal.
I'm not really involved in these processes at our organization. I do know that very few of our departments use the Scheduling feature, and I think that's a shame because it could really help some areas. I think the plan has been to slowly roll out features as our employees become accustomed to what's there, but I think there are many users that could benefit from the full suite, not just what our administrators have chosen to highlight.
Our previous system was primarily paper, so I have little experience with other products.
Dayforce is a great product. Internally, we've had some discussion that it may work better, or be more fully appreciated, in manufacturing settings. Our organization is an institution of higher education, and we have some specific struggles that relate exclusively to that area. Our implementation team had to do a lot of extra brain-storming to figure out how to make the features work most efficiently for us.