Item: Dayforce
Rating: 8
Author: Jennifer Grekin

Use Cases and Deployment Scope

we currently use Ceridian Dayforce across our organization. We’ve just implemented and have been using it since Jan 1st. Currently we are using it for our HR and payroll departments.

Pros and Cons

When the set-up is configured correctly, you can have many different earning rates and earning codes pay out through timesheets, oppose to manually entering them through the payroll QE. This allows for retros to be calculated automatically oppose to manually.
The system allows for many different entitlement policies to be set-up automatically annually oppose to having to create the new policies annually.
The system allows employees to make changes to their personal account and benefits directly, oppose to adding the admin work on the employer.

Reports - The report creating database is not super user friendly. The configuration of needing to find specific fields and the formulas is not user friendly.
Auditing accessibility. At times payroll election get added or dropped and there is no view on where the system took the information from. Would be nice to see some tracing, as we now have with timesheets and balances.

Return on Investment

Manage Services - I feel it's much quicker to do the payroll ourselves, oppose to using manage service. Many times, they ask us to verify or change data, that a payroll administrator like manage services should be able to do themselves.

For setting up rules, there ought to be more support open to show you. I feel often Ceridian Dayforce requires you to open VAS tickets, however I often state I would like to learn or see a step I am missing so we can do it ourselves. I understand its a business and they want to do VAS projects for dollar, however they often do not have enough employees available for the projects, so projects go on hold.

Impact on Decision Making

N/A to my position

Alternatives Considered

I love having all the time data, benefits, and HR employee data including compensation in one system. Is wonderful when pulling reports etc.

Key Insights

Do you think Dayforce delivers good value for the price?

Not sure

Are you happy with Dayforce's feature set?

Yes

Did Dayforce live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Dayforce go as expected?

Would you buy Dayforce again?

Yes

Likelihood to Recommend

Ceridian Dayforce is amazing, when implemented correctly and all rules and policies are set- up. However, support from my experience often pushed the client to fill out long questionnaires, without the client knowing exactly what it will affect, causing many errors during implementation. i feel they should spend more time explaining how each policy works and what it affects in the end. We spend so much time trying to correct most of what was implemented during the beginning since the full scope of what is needed and how it relates to other policies etc. is not shown.

Ceridian Dayforce Review

Overall Satisfaction with Ceridian Dayforce