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The best user experience, by far
September 22, 2023

The best user experience, by far

Martin Lostracco | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Reseller

Software Version

Cisco Room Bar

Overall Satisfaction with Cisco Room Series

As an SMB, we have our headquarters and a couple of other locations at some distance, or maybe even in a different country, depending on the case. Because of this geographical distance, we have several key locations equipped with Cisco Room Series devices to improve our meetings and expedite our business agenda, not having to worry about call quality or user experience, since Cisco Room equipment does the job just right (and we still don't use the latest models).
  • Improve sound quality, prioritizing voice
  • Follow the speaker automatically
  • Keeping our meetings safe
  • It could be easier to have the availability of joining a meeting of a different platform
  • USB Passthrough should be a default standard for any Room device
  • UX is the greatest, but devices could be cheaper
  • Every meeting held remotely using a Room Series device, is a travel expense not spended
  • Room Series devices have a long lifespan, so amortization is assured
It's not the fairest stack up, since Logitech MeetUp or Rally are not autonomous devices but accessories to a computer or similar device. Besides, the user experience is not even close to any Cisco device.Logitech really becomes an alternative as a cheaper tool, particularly when teamed up with a Barco Clickshare or similar and you set up a "BYOD" meeting room, with fixed audio and video and using a laptop for the meeting and content sharing.
This is a topic where Cisco really excels, and is not an easy product to sell, since you may not need to contact support because devices and products in general usually are state of the art, but when you do need the support, it's top shelf in all aspects, and you can rest assured to solve anything you need to solve in a timely manner.
You may have a Cisco Room Series device's new model, or maybe you have an old model, but the software keeps improving and the features keep evolving and adding up, so it stays up to date with the best market's options available as long as it is supported to be registered in the platform.

Do you think Cisco Room Series delivers good value for the price?

Yes

Are you happy with Cisco Room Series's feature set?

Yes

Did Cisco Room Series live up to sales and marketing promises?

Yes

Did implementation of Cisco Room Series go as expected?

Yes

Would you buy Cisco Room Series again?

Yes

I would not use a Cisco Room Series device on a really small environment, or, obviously, on a Desk (but, before the Desk Series were available, there wasn't really a Cisco alternative), so I would go for the correct Cisco Room Series device for meeting rooms with a capacity of 5 people or more. For anything smaller than that, I would choose a Desk Series device.