Item: Cofense Triage
Rating: 8
Author: Victoria Bangs

Use Cases and Deployment Scope

Cofense Triage is used as a response and analysis tool for users to submit phishing emails. it allows for threat remediation & also the education of the users. We set up auto-response for commonly reported legitimate emails so users are aware of what it is; we also notify users through it when an email is actually phishing & give them kudos for reporting.

Pros and Cons

Breaks down emails in a safe way for analysis.
Sends responses to reporters about their reported emails.
Breaks down metrics of what types of emails are reported every month.

Easier searching & reporting.
Ability to integrate with ticketing system.

Return on Investment

We have saved time analyzing reported emails.
Educated users more on the emails they are receiving.
Had more of an influx of reporting since this was stood up.

Key Insights

Do you think Cofense Triage delivers good value for the price?

Yes

Are you happy with Cofense Triage's feature set?

Yes

Did Cofense Triage live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Cofense Triage go as expected?

I wasn't involved with the implementation phase

Would you buy Cofense Triage again?

Yes

Likelihood to Recommend

For big organizations where there are a lot of employees with email addresses. The autoresponse lets us filter out legitimate emails quickly without much work on our end, but also gives us an opportunity to analyze suspicious or malicious emails. Would not recommend an organization with not many employees with email addresses as it wouldn't be needed.

Cofense Triage Review

Overall Satisfaction with Cofense Triage