Implementation for the birds, but great customer service!
March 30, 2018

Implementation for the birds, but great customer service!

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Ceridian Dayforce

We use it for an individual manager to set up schedules, approve time, and enter new employees at their location. We also use it to pay employees, manage benefits, and run reports.

Pros

  • Customer service communication, they respond quickly to all tickets put in the system
  • It is easy to navigate the system for our employees
  • Clean and easily understood earning statements

Cons

  • Reporting is difficult to use and the stock reports are not always the most useful
  • Implementation was difficult and they left too many open items when they transitioned us to support
  • Not all features work the way they should, like that employees cannot reset their own passwords.
  • Reduced reliance on paper
  • Tighten up payroll processes, less running around
  • Less mistakes
It helped us with the FLSA rules for OT and it helps us to run reports to ensure compliance.
It makes it easy to see, in an instant, the payment amount for an employee and make a decision on pay.
Some features I like on Dayforce, but others are not available and it makes it difficult to manage.
It works well for the basics, but it will also customize to what you need. If you have different pay scenarios or other needs it can be customized.

Dayforce Feature Ratings

7.3
Workflow for transfers, promotions, pay raises, etc.
6
Organizational charting
8
Organization and location management
8
8.4
Pay calculation
10
Benefit plan administration
8
Direct deposit files
10
Salary revision and increment management
7
Reimbursement management
7
9.0
Approval workflow
9
Balance details
9
Annual carry-forward and encashment
9
9.8
View and generate pay and benefit information
9
Update personal information
10
View company policy documentation
10
Employee recognition
10
Asset Management ()
Not Rated
2.3
Report builder
3
Pre-built reports
2
Ability to combine HR data with external data
2
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
5.5
New hire portal
7
Manager tracking tools
4
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

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