Great customer service
November 04, 2015

Great customer service

Maria Rundle | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with DonorPerfect

We use DonorPerfect to manage our donor database.
  • DonorPerfect's customer service is great!
  • They are constantly upgrading and improving the features of their software.
  • It is simple to pull reports and manage data.
  • If you don't remember to keep saving as you input data, you can lose your work if you lose [your] internet connection.
  • Lots of add-on fees for different features. It's especially difficult to track all the charges and fees from the weblink.
  • It's not simple to pull reports with multiple email addresses, even though contacting our donors via ALL their available email addresses is a big priority.
  • A great way to track our donations and manage several thousand profiles.
  • Really great customer service!!!
  • Access to our database by multiple staff members from different locations has been a big help
How many donors are in your database? Do you plan to receive online donations through their software?