eClinicalWorks - the Good & the Bad
May 31, 2016

eClinicalWorks - the Good & the Bad

Sue Tree | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with eClinicalWorks

Pros

  • Improves provider communication as all records for a patient are accessible
  • Eliminates errors in handwriting interpretation
  • Customizable template: IT has started tweaking the template specifically for my needs

Cons

  • Major problem is the lack of ability to work on more than one menu simultaneously. For example, if I want to make a note of a problem with a blood chemistry value that impacts my treatment plan, and I haven't written it on paper, I can't access it if I have the intervention menu open. I have to close it, open another and repeat. This takes time writing notes.
  • It would be nice to have the Nutrition Care Process automatically incorporated into the Nutrition sections, without having to spend time free writing in the problems, and asking IT to put it into the template.
  • There are sections that repeat as in Nutrition, which is what I use. I find that some of the menus are a bit non-intuitive.
I think, after having used it for eight years, I am fairly used to it, so I think, with some tweaking, it does the job for me, but I do know that some of the search (patient) functions are said to be fairly clumsy. I rarely use them as I usually only read the patient information of those with appointments to see me.

eClinicalWorks Feature Ratings

Real-time eligibility verification
Not Rated
Coding
Not Rated
Claims management
Not Rated
Patient billing
Not Rated
Financial Reporting
Not Rated
Rule-based scheduling
Not Rated
Automated patient check-in
7
Automated appointment reminders
Not Rated
Multi-location support
Not Rated
Calendar interface
Not Rated
Charting / document management
8
Templates
8
E-prescribing
Not Rated
Fax integration
Not Rated
Patient portal
Not Rated
Mobile/tablet support
Not Rated
Speech recognition
Not Rated
Integration with other EMR and PM systems
Not Rated
Customization
8
Workflow automation
Not Rated
Role-based permission levels
8
Data backups and redundancy
Not Rated
HIPAA compliance
Not Rated
Local mode / networking failsafe
Not Rated
Task tracking
Not Rated
Specialty-specific workflows
Not Rated
Multi-office / multi-physician capabilities
8

eClinicalWorks Support

I have never had a problem getting MY problems resolved.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Not kept informed

Comments

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