Disappointed with Endeca!
March 28, 2014

Disappointed with Endeca!

Allan Xu | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Software Version


Modules Used

  • workbench
  • page builder
  • rule manager

Overall Satisfaction

It is the search tool that we used for a large eCommerce retailer. We also utilize its rule manager, pagebuilder to build the site.

A later version was used in another team which was building an eCommerce site for another large retailer. The experience manager is used more often.
  • Basic search function, performance is good.
  • Rule manager is a rich feature that others do not offer.
  • XQuery is a powerful tool. Which allows you to exercise more logic one the server side.
  • Page builder. Adobe CQ5 is taking a better lead in this area with a simpler, much more intuitive offering.
  • Endeca's page builder is disappointing, hard to use. We used it to build the site, but the the client rarely uses it. It is just too complicated.
  • Partial update is a pain. The earlier version actually kills the application. We have to stop the partial update, which is very inconvenient.
  • Steep learning curve.
  • It is a searching tool, and hard to estimate its impact on conversion.
  • It does its job regarding better searching; In terms of efficiency, it's hard to say: it has big learning curve. It requires a dedicated Endeca developer to work on it.
  • Compared to Solr, it is way too complicated.
  • solr
I described it earlier. Again, Solr is much simpler to learn, use and develop, much more intuitive. As an open source resource, Solr is a great tool. And because of adoption by IBM WebSphere Commerce, the decision to abandon Endeca is easy.
Again, because we upgraded our platform to WCS7 which has Solr built in, we no longer use Endeca. Although in our organization, we have a different team using it for another large online retailer. I do not recommend it if Solr is an option.
We use WebSphere Commerce as our main platform to deliver the eCommerce site.

When IBM starts to incorporate their software with Apache Solr, Endeca as a third party plugin search tool will not really be required as IBM has a built-in feature for using Solr. Endeca is less useful in that scenario, though it is much powerful than Solr.

It's difficult to imagine paying extra when there is a free, open-source search tool available out of the box.

We have found Solr to be much easier to learn and very handy to use. We like it much more than Endeca now.

Content management is not Endeca's specialty, and we already use either Alfresco or Adobe CQ5 for that.