the Big Genesys Cloud
February 04, 2022
the Big Genesys Cloud

Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX (formerly Genesys Cloud)
we use it integrated with Salesforce to allow us to route all interactions to the correct agents within the contact center. We use all aspects of WFM functionality as well to allow us to ensure we are appropriately staffed to meet the demand from our customers. The integration with Salesforce allows us to have a full 360 view of the customer.
Pros
- Integration with other systems
- all applications for admin in one place
- user friendly interface
Cons
- WFM - no holiday accrual functionality
- better text to voice
- cost saving on Licence fees
- Better customer experience
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes
Comments
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