Useful and Functional
March 06, 2021
Useful and Functional
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud (formerly PureCloud)
Quality of the calls are very high and really contribute to the department. Genesys Cloud could be more efficient. Frequently is very slow to download the recordings that the department needs. Sometimes the page likes [to] freeze and we need to restart the page and repeat the process again.
- Visual page.
- Intuitive personalization.
- Easy [to] learn functions.
- Download recordings.
- Pages freeze.
- Error in the recordings.
- Definitely positive.
- It's a good system [to] get objectives.
- Very useful.
It's essential to the process for work[ing] with the different departments and very useful and visual. Genesys has the complete experience in the use of tools with efficient personalization for the company. They can help to optimize the process for companies. Genesys also has kind support to clarify [any] questions professionally.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes