With Genesys Cloud you will build a customer experiences that boost your brand’s reputation.
March 03, 2021
With Genesys Cloud you will build a customer experiences that boost your brand’s reputation.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud (formerly PureCloud)
Genesys Cloud [(formerly PureCloud)] is being used only by the Call Center department at my organization ( Al Mana Retail - Hermes ), We are using Genesys Cloud [(formerly PureCloud)] to make and receive calls and email with the customers, also we do have a WhatsApp Business platform to communicate with our clients over WhatsApp.
- The ability of transferring the calls, WhatsApp messages and Emails to a specific agent to follow up with the client.
- Friendly user interface and software.
- Updates all the time
- The flexibility of reaching technical support team.
- Genesys Development Project for WhatsApp platform will allow users to view and save audio and video files sent by the client.
- Allowing Agents to communicate easily while on or off queue.
- Genesys has an E-Learning for the users to make sure all agents are up to date.
- Genesys Cloud plays a major role in customer loyalty and return of customers as it allows both the organization and the clients to communicate and complete the deals. easily and smoothly.
- Most of our clients appreciate the service we provide as we are using Genesys Cloud which allow us to follow up in a professional way on the clients orders and requests.
- Time management and efficiency is what makes Genesys Cloud unique Since the software is being updated all the time.
Due to my previous experience using other platforms, Genesys Cloud [(formerly PureCloud)] empowers meaningful experiences with an all-in-one contact center solution.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes