Powerful integrations and easy access to your conversations
June 30, 2016

Powerful integrations and easy access to your conversations

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HipChat

HipChat is being used by various teams. In our team we are leveraging JIRA and Jenkins integrations and considering using it as a link in a semi-automated workflow. HipChat would notify the team that data is ready and team members would approve publishing data by sending a message in HipChat.
  • I like that the history of your conversation with each contact is always present and easily searched without having to open up chat logs.
  • I like that you can easily correct typos in-place by just typing the substitution s/msspell/misspell.
  • Its easy to send files or code snippets, for example just /code then paste the snippet.
  • I like that the person you are messaging does not have to be on line, they will see the message when they return and can get off-line messages as email.
  • I wish that HipChat could notify me when someone comes online. Even though I can send a message when they are off-line, I can't converse with them when they are off-line.
  • It would be nice to be able to sort my contact list automatically. Alphabetically is the most obvious sort, but fancier sorts like frequent contacts (sub-sorted alphabetically) might be nice too. I don't know that it makes sense to do a strict frequency but there could be buckets like daily, weekly, occasionally, rarely/never.
  • I tried right clicking on the avatar for a contact that hadn't set one, but got some options that looked like they might be related to that until I actually tried one and it just wanted to upload an attachment.
Because of integrations with JIRA and Jenkins, this tool is well suited for software development teams.

HipChat (discontinued) Feature Ratings

Mobile Access
Not Rated
Not Rated
Not Rated
Internal knowledgebase
Not Rated
Integrates with GoToMeeting
Not Rated
Video files
Not Rated
Audio files
Not Rated
Access control
Not Rated
Advanced security features
Not Rated
Integrates with Google Drive
Not Rated
Device sync
Not Rated

Using HipChat

When there's anything that's not obvious, there's a big enough community that a quick Google [search] gives the answer.
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using