My review on Playbooks
February 25, 2019

My review on Playbooks

Tara Honda | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Predictive Playbooks

Playbooks has just recently been implemented in our inbound department at Groupon. It is a great tool for big call blocks and for using to leave voicemails. In addition, it is a great tool to stay on task and not having to think about time zones and just keep calling people. In our department, higher dials mean higher sales, and Playbooks really helps with higher dials for sure.
  • Leaving voicemails and moving on to the next task
  • Giving us the most important accounts to hit first
  • Time zone knowledge
  • Being able to send emails while waiting for merchant to pick up or for leaving VM
  • Being able to add own personal templates to use within playbooks
  • Rep productivity
  • Rep efficiency
  • Time management
As a new tool, I am still getting used to it. But dials are up but for now, it is not correlating to closes.
Powerdialer lets us write in the response like if i needed to write merch not interested. In addition, let me do a lot of different things at once, like sending emails to same merchant while waiting for them to pick up or VM
Useful for planning day-to-day, not really helpful once DM is connected. Then it is very back and forth between three different things like Google, Salesforce and Playbooks. But in the end, it is still helpful.