Item: Jamf Pro
Rating: 9
Author: Wm Luke Priest

Overall Satisfaction with Jamf Pro

Use Cases and Deployment Scope

We are currently using Jamf Pro to manage a fleet of public Mac labs, including both desktops and Macbook laptop carts. We are fully integrated with Apple DEP and VPP via Apple School Manager. We are still working to implement iOS management, as well as fleshing out our Self Service Store.

Jamf Pro is currently an ITS management tool. We love the ability to automatically push out application packages, PPCP approvals, wifi profiles, corporate SSL certs, etc., with a single tool. We are looking forward to adding even more application packages and expanding our use of Self Service as a customer-facing service.

Pros and Cons

Pros

Excellent Apple Integration -- Jamf does a great job implementing new Apple features on day 1
Legacy tools such as Jamf Admin and Jamf Remote are still very valuable
JamfNation is the BEST part of Jamf! The community discussions have had every answer I have needed so far.

Cons

Terms and Conditions and other legal paperwork has changed three times in the last year
Layout and organization of the various settings and configurations can be confusing

Return on Investment

Jamf has reduced configuration time for 150 MacOS devices to 15 minutes each.
Jamf has helped us recover lost equipment.
Jamf provides an excellent Self Service store that we look forward to utilizing.

Support Rating

I have not had the need to interact directly with Jamf support outside of the purchase and licensing process yet. Licensing and paperwork has been problematic.

Key Insights

Do you think Jamf Pro delivers good value for the price?

Yes

Are you happy with Jamf Pro's feature set?

Yes

Did Jamf Pro live up to sales and marketing promises?

Yes

Did implementation of Jamf Pro go as expected?

Yes

Would you buy Jamf Pro again?

Yes

Likelihood to Recommend

If you have a fleet of Apple equipment, Jamf Pro is a must have tool! Apple's enhanced security has drastically reduced the access administrators have to manage their devices without an MDM, and Jamf gives you access to all the MDM functions Apple has released.

If you don't have Apple equipment, Jamf isn't useful. Jamf Pro is an Apple MDM; that is all.

Comments

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Jamf Pro: Must-have MDM for Apple Devices!