To grow, always put the customer first
May 11, 2017
To grow, always put the customer first
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Kameleoon
At Europ Assistance, we’re dedicated to making sure our clients are safe and happy, providing them with personal assistance and insurance services in all of their life circumstances.
We’re using Kameleoon to A/B test and improve our website and to personalize the experience of our visitors. This last bit is essential to us as our clients have very different needs.
- Easy to install and to master.
- Support team's skills and availability.
- Segmentation possibilities.
- Kameleoon's back office could collect our analytics data
- I would love the tool to give us recommendations on the type of tests and/or personalization we could run.
- Europ Assistance is aiming at customer care experience excellence. In fact, our entire business relies on it. We need to provide our visitors and clients with the finest experience possible. Kameleoon helped and helps us to do so and we’ve seen our customer satisfaction and our conversion rates growing since we’ve started using the tool.