Motive keeps us trucking!
Updated August 05, 2021
Motive keeps us trucking!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Motive
Our drivers are sent a link to the Motive app when their cab-mounted ELD fails and they are authorized to run paper logs. Motive ensures the hours are calculated correctly, drivers without experience on paper logs are compliant and logs are turned in regularly. Without Motive, malfunction recoveries would be extremely difficult and expose the motor carrier to potential significant CSA violations and liability.
Pros
- Driver Logbook app
- GPS positioning
Cons
- Enable admin panel on mobile browsers
- Improved FMCSA HOS compliance
- Limited downtime - freight delivers on time!
It's an amazing product and once our contract with our current ELD provider expires, Motive will be on the shortlist to replace them.
Driver prefer the intuitive dashboard and ease of use. Admin and fleet managers like the single click access to data, quick updates and robust features.
Do you think Motive delivers good value for the price?
Yes
Are you happy with Motive's feature set?
Yes
Did Motive live up to sales and marketing promises?
Yes
Did implementation of Motive go as expected?
Yes
Would you buy Motive again?
Yes
Using Motive
50 - drivers - owner operators
1 - advanced PC and web skills
- quick simple and straight forward deployment
- free hours of service application to test and try out and grow into the product
- robust product selection
- using an app to replace the paper log requirement during malfunction...FMCSA allows it!
- continue to migrate towards another vendor / platform
Evaluating Motive and Competitors
usability is important with our aging drivers. Owner operators dont trust or appreciate change and technology specifically. Anything we can do to ease that burden is a driver retention asset.
not sure I would...I am pleased that my process ended with Motive...realible, quick and easy.
Motive Implementation
- Implemented in-house
Change management was minimal
- getting drivers to download the app...the push to mobile feature is great to minimize driver confusion
Motive Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
no..using free version of driver logs to replace paper logs during ELD malfunctions. Enables use to test drive the product while we wait out the contract from our current vendor.
Had difficulty accessing the admin portal to assist a driver. Called support and determined access is only availalbe on a desktop PC even if being viewed in desktop mode from a table or phone. Support was kind, understadning and patient to explain the process and walk me through some solutions. Much appreciated!
Using Motive
| Pros | Cons |
|---|---|
Like to use Technical support not required Consistent Quick to learn Convenient Familiar | Not well integrated Feel nervous using |
- hours of service ELD
- accessing the admin panel
Yes - restricted access to the admin panel from a smart phone is challenging and frustrating but i n the scheme of things...no apps can be perfect, right?
Comments
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