Lifesize - can it replace other conferencing solutions I use now?

We had a very, very hard time with implementation. We had multiple cameras in one location and that was difficult to get items configured properly. Lifesize was of no value on this and insisted I just keep reading a PDF. This was a larger issue than just referencing a PDF could handle. I had to pull in other sources to assist and after spending the amount of money I did for a product, to just be shipped a bunch of hardware and pretty much a good luck on plugging it in, that was not a good look for Lifesize. if you have one camera to plug in, that product is fine. But start mixing larger rooms with different sound requirements and multiple cameras in the mix, Lifesize needs to do a better job in supporting those customers through initial install and setup. Very poor job here. And remote support was offered but people cannot understand the environments at times without standing in the room first hand. Im not saying Lifesize should fly everyone all over the place but sometimes expectations should be had especially when the level of issues reach what they did with us. We are still not at 100%. Lifesize still has some clean up to do to get their name back to where I think it should be when they promised us everything during the sales process.

If utilizing 1 Lifesize camera to another, great. Lifesize works great for just straight video conferencing. You start mixing end user devices and trying to do what applications like WebEx do, Lifesize isn't there yet. It needs to get better at being more of a general platform for video conferencing IF they intend for it to have the same capabilities as WebEx.

You certainly need someone to operate the amount of cameras we have. Lots of end users have tried to replace WebEx as well but just doesn't hold up to the feature and functionality.