TrustRadius
LiveAgent - What we needed
https://www.trustradius.com/help-deskLiveAgentUnspecified8.938101
Edvinas Barkauskas profile photo
March 28, 2017

LiveAgent - What we needed

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with LiveAgent

LiveAgent for our company was a lifesaver. We can now do more in less time, we save our and our customers' time. The whole Liveagent system is easy to use. It has tabs in it, so you can answer tickets and do some chats at the same time. Also, you can manage agents that are working on this system, attach them to their departments and see how they handle tickets (review them). Customers can reward or rebuke agents, statistics are great. Overall, it was one of the best choices we made.
  • Many features!
  • Easy to use
  • Speed
  • Maybe it could be easier to implement it to other software.
  • Still has some bugs, but they're being taken care of.
  • It really helped us to improve our performance
  • Saves our time
It was easy to set up; also, it had all of the features we were looking for. We tried it and never looked back. LiveAgent provided us with exactly what we hoped for.
Liveagent provides us with an ability to chat with many customers (you can set a limit on that) and it allows us to answer tickets at the same time; it really saves us time. You can also track the statistics of yourself or your colleagues; you can compare them and you can see how much time you have worked.

LiveAgent Feature Ratings

Organize and prioritize service tickets
10
Expert directory
9
Subscription-based notifications
9
ITSM collaboration and documentation
Not Rated
Ticket creation and submission
9
Ticket response
10
External knowledge base
10
Internal knowledge base
10
Customer portal
8
IVR
Not Rated
Social integration
8
Email support
10
Help Desk CRM integration
10