LiveAgent for our company was a lifesaver. We can now do more in less time, we save our and our customers' time. The whole Liveagent system is easy to use. It has tabs in it, so you can answer tickets and do some chats at the same time. Also, you can manage agents that are working on this system, attach them to their departments and see how they handle tickets (review them). Customers can reward or rebuke agents, statistics are great. Overall, it was one of the best choices we made.