LiveAgent - What we needed
March 28, 2017
LiveAgent - What we needed
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with LiveAgent
LiveAgent for our company was a lifesaver. We can now do more in less time, we save our and our customers' time. The whole Liveagent system is easy to use. It has tabs in it, so you can answer tickets and do some chats at the same time. Also, you can manage agents that are working on this system, attach them to their departments and see how they handle tickets (review them). Customers can reward or rebuke agents, statistics are great. Overall, it was one of the best choices we made.
- Many features!
- Easy to use
- Speed
- Maybe it could be easier to implement it to other software.
- Still has some bugs, but they're being taken care of.
- It really helped us to improve our performance
- Saves our time
It was easy to set up; also, it had all of the features we were looking for. We tried it and never looked back. LiveAgent provided us with exactly what we hoped for.