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Lucidchart gives clarity to written processes
March 21, 2023

Lucidchart gives clarity to written processes

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Lucidchart

It is easy to get started with visuals and connecting lines. They even have customer representative reach out right away to help get started. I do feel there were some super helpful tips I didn't get to until I completed the Lucidchart Badge, doing that got me to really start understanding how to use the software.
My team makes visual flow charts of the processes within the company. The process charts we create help to maintain consistency for each department. The Lucidcharts we create offer a visual support to the written description. I remember when I first started the charts made brought it all together and helped it make sense, the visual aspect makes a huge difference.
  • Lucid has great instructional courses to learn how to used Lucidchart efficiently.
  • Excellent user interface.
  • It is well organized.
  • A costumer representative reaches out right away, I recommend meeting with them, they have great beginner pointers.
  • Having a downloadable document listing all the tips and tricks within Lucid chart would be nice at the very beginning. (for example: the right click drag function or hot keys)
  • Lucidchart has made it easier to quickly understand how a process is done and thus makes training quicker.
  • Lucidchart makes it easy to collaborate on screen with team members for efficient meetings.
Linking with our Google account has made it easy to share and connect to the written processes. We are able to quickly link the visual with the Google doc.
I had a representative reach out to me from the beginning to give pointers and answer questions. Later when I submitted requests for help, I had quick responses, within 24 hours. I have had a great experience with customer support.

Do you think Lucid Visual Collaboration Suite delivers good value for the price?

Yes

Are you happy with Lucid Visual Collaboration Suite's feature set?

Yes

Did Lucid Visual Collaboration Suite live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Lucid Visual Collaboration Suite go as expected?

I wasn't involved with the implementation phase

Would you buy Lucid Visual Collaboration Suite again?

Yes

When a team has a process they follow, Lucid is a great way to create visual representation for that process that can then be used to train new hires or express the process to executives and other departments. I would say it is best suited to basic processes or linear models. Once you start getting too big with a lot of lines crossing it can get messy. One way to mitigate that is to use the presentation mode, that allows you to focus on one area at a time when presenting.