KeepTruckin/Motive has allowed us to KeepTruckin even better!!!
April 21, 2022

KeepTruckin/Motive has allowed us to KeepTruckin even better!!!

Peter McManus | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Motive (previously KeepTruckin)

We recently made the switch from another ELD service provider to Motive before our five-year contract ended. This is the fourth provider we've used over the last 10+ years and by far the one we are the most excited about. Motive/KeepTruckin by far surpasses the performance of anything we have experienced both from the perspective of features and benefits and from the perspective of system reliability. The system was easy to install in our trucks and the ELD component from the driver's perspective was easy to learn our drivers started using it after a couple of hours of training and practice. All of the features most important to our drivers are user-friendly including completing DOT approved edits to logs without management assistance. It is the safety and compliance features that we have benefitted and improved our business the most. Together with forward-facing dash cameras and speed alerts based on real-time roads being traveled on speed limits, we have increased our safety and compliance on the road. By reducing our speeds, we have realized a significant increase in fuel economy which has been especially important during volatile fuel prices. With a very sophisticated safety scoring system, we have been able to provide appreciation to our best drivers and encourage some drivers to improve their skills in a positive environment. Integration with our dispatch software is also important to us, and, again, Motive is unparalleled in the smoothness of the day-to-day operations with regards to information exchange between our office and drivers. The highlight of this integration is by using GPS technology, arrival and departure times at Shippers and Receivers are automatically updated into our Dispatch software with no user input at either end. The options for document transfer and handling have also contributed to our timeliness of invoicing and increased inefficiencies at the office.
  • The customer and technical support are amazing. You can talk to a real person on the phone who is knowledgeable and responsive. There are also online chat and email options.
  • The integration with our dispatch (TMS) software is flawless with nice features.
  • The total safety options are very robust. Our insurance carrier loves what we are reporting to them.
  • Pre-trip and post-trip inspections for trucks are fine, but for trailers (assets) it needs improvement which I am told is being worked on and should be released sometime in 2022.
  • There are certain reports I would like to see added that I have communicated to Motive, and they are open to receiving suggestions.
  • Increased fuel economy by .5 to 1.0 MPG due to speed management alerts.
  • Practical safety coaching and rewards for positive actions based on real-time events with video documentation.
  • Reduction of office expenses due to reduced need to handle hard copy documents.
  • Increase in invoicing turnaround by 1-4 days.
This is where Motive really excels as a company. Their sales, customer, and technical support teams are all extremely responsive and knowledgeable. I have previously not encouraged our drivers, who tend to get frustrated easier, to call customer support but with Motive, I have no hesitation directing them to call and get the support they need in terms they can easily understand.
We have integrated Motive with our TMS with seamless dispatching to our drivers and automated reporting back to the TMS on load and driver status. It has resulted in increased efficiency, effectiveness, and happiness among all users.
We have been using Motive for eight months with no availability issues which is a record for us. Amazing!

Do you think Motive (previously KeepTruckin) delivers good value for the price?


Are you happy with Motive (previously KeepTruckin)'s feature set?


Did Motive (previously KeepTruckin) live up to sales and marketing promises?


Did implementation of Motive (previously KeepTruckin) go as expected?


Would you buy Motive (previously KeepTruckin) again?


There is no comparison. We evaluated KeepTruckin 4+ years ago when we decided to go with OmniTracs XRS. They were really close in comparison at the time, but in the past four years, KeepTruckin has done countless improvements while we had numerous issues with OmniTracs and there were no major improvements to the system in four years. KeepTruckin/Motive is a system built to improve with technology and changes in the industry.
Honestly, I think Motive is very scalable for the commercial trucking industry and can't think of a scenario it wouldn't be appropriate for unless you are a company that doesn't care about compliance and safety on a very practical and friendly level.

Motive (previously KeepTruckin) Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
I don't recall it being an option, but with their record so far, I'm not sure it is needed.
The high level of support started with the sales representative who has encouraged us to keep him involved with any needs or wants we may have. I am used to salespeople vanishing after the sale is made. Not so in this case which is refreshing. Still, I use him sparingly partly because the dedicated support teams are so available and helpful.