Item: Quid
Rating: 8
Author: Ashton L. Beck

Overall Satisfaction with NetBase

Use Cases and Deployment Scope

We use NetBase to provide social listening reports to clients. It is very helpful to get a magnitude of information in one place from multiple sources. Some of my favorite features include the Word Clouds and the Crosstab features. The platform is very easy to navigate and learn. Also, it allows you to drill down with an array of filters.

Pros and Cons

Pros

Pulling a lot of data from multiple sources.
Making the platform user friendly.
Amazing customer support and help.

Cons

Make comparing across topics more robust.
Pull in data from mobile app stores.

Users and Roles

Return on Investment

Clients enjoy new features in our reporting like the Word Clouds.
Reports are easier and faster to run.

Alternatives Considered

Visible Technologies

Likelihood to Renew

NetBase has been easy to learn and use. We continue to get new training from reps on updates and new additions that can help us to provide more in-depth reports to our clients.

Likelihood to Recommend

NetBase is a great platform to find out who is talking about your brand or company in general. It allows you to view comments and measure information over time. With the ease of use and great customer service, it's easy to get set up. Managing your account is very simple, and adding new topics is a breeze.

Quid Feature Ratings

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NetBase - A Great Platform for Social Listening

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