Odoo do not give us customer support and never get our money back
February 04, 2021
Odoo do not give us customer support and never get our money back
Score 2 out of 10
Vetted Review
Verified User
Overall Satisfaction with Odoo
We bought Odoo ERP to be used across the whole organization. But within the 14 days after accepting the contract and made payment, we decided to cancel it because the service they were offering us was not as we expect for a ERP consultant.
- intuitive ERP
- good price
- customer support is horrible and slow
- the accounting department never contact us for returning the money we paid them
- they are not answering our emails and calls to solve the problem
- the post selling service is not working with us and we are very disappointed
- Negative impact
I selected Odoo because it is all in the cloud online and it is very easy to conect from everywhere, but then it did nos suit what we wanted in other fields and the service was poor,so we deceided to cancel the contract, but never get our money back since november 2020.
Do you think Odoo delivers good value for the price?
Not sure
Are you happy with Odoo's feature set?
No
Did Odoo live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Odoo go as expected?
No
Would you buy Odoo again?
No